Michael Osborne
Kannapolis,NC
Summary
To obtain the position of Merchandise Planner with Shoe Show. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
16
16
years of professional experience
Work History
Assistant Manager/Primary Merchandiser
Lodge Cast Iron
11.2018 - 03.2024
- Open and close the store
- Supervised and advised employees in daily operations, customer service, and merchandising
- Received merchandise and input inventory into the store operation system
- Audit money in the registers and safe daily.
- Arranged consistent shelves, bins, and racks at this location by following established company display standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Dispatcher/Café Associate
Panera Bread
06.2015 - 01.2019
- Assign, dispatch, and check orders for accuracy to the delivery drivers
- Assist customers with order accuracy and satisfaction
- Deliver orders when necessary
- Prepare foodstuffs for use on the line
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Received new orders, prepared documentation, and assigned personnel.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased repeat business by fostering positive relationships with regular customers.
Front Desk Associate
Wingate by Wyndham
09.2008 - 01.2015
- Assist the General Manager with daily office duties
- Make the schedule for front desk staff
- Input group bookings and room blocks into property management system
- Monitor guest payments, debits, room rates to manage revenue
- Assist sales manager with meeting space schedule
- Order office supplies
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Associate of Applied Science in Multi-media/Web Design -
Art Institute of Charlotte
Charlotte, NC03.2004
Bachelor of Creative Arts -
University of North Carolina at Charlotte
Charlotte, NC05.1992
Skills
- Word
- Excel
- Acrobat
- Photoshop
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Retail Operations
- Workload Management
- Staff Management
- Customer rapport
Timeline
Assistant Manager/Primary Merchandiser
Lodge Cast Iron
11.2018 - 03.2024
Dispatcher/Café Associate
Panera Bread
06.2015 - 01.2019
Front Desk Associate
Wingate by Wyndham
09.2008 - 01.2015
Associate of Applied Science in Multi-media/Web Design -
Art Institute of Charlotte
Bachelor of Creative Arts -
University of North Carolina at Charlotte
Similar Profiles
Thomas McgowanThomas Mcgowan
Packer at Lodge Cast IronPacker at Lodge Cast Iron
Aaron WhiteAaron White
Customer Service Manager at FINEX Cast Iron Cookware Co.Customer Service Manager at FINEX Cast Iron Cookware Co.
Kevin StraubKevin Straub
Intern at Cast Iron MediaIntern at Cast Iron Media