Michael Osborne
Casper
Summary
Hard working food service professional with extensive experience in kitchen management and culinary operations. Known for maintaining high standards of cleanliness and food safety while fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership and problem-solving. Committed to exceptional customer service, consistently improving guest satisfaction during high-pressure events. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Kitchen Manager
Boston's Restaurant & Sports Bar
12.2023 - 03.2025
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Banquet Manager
Hilton Garden Inn Hotel
07.2013 - 04.2023
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Provided exceptional service to guests by immediately addressing needs and requests.
Education
High School Diploma -
Central High School
Cheyenne, WY05-2000
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Kitchen management
- Attention to detail
- Problem-solving
- Operations management
- Food plating and presentation
Timeline
Kitchen Manager
Boston's Restaurant & Sports Bar
12.2023 - 03.2025
Banquet Manager
Hilton Garden Inn Hotel
07.2013 - 04.2023
High School Diploma -
Central High School
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