Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Awards
Generic
MICHAEL OSEI BOATENG

MICHAEL OSEI BOATENG

Montgomery

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Information Security & Cyber. Support Specialist

Respite Care Foundation Inc.
06.2024 - 07.2024
  • Enhanced security measures by identifying and mitigating potential threats, safeguarding user data and trust.
  • Assisted in development of system security protocols
  • Encrypted data and erected firewalls to protect confidential information.
  • Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
  • Conducted security audits to identify vulnerabilities.
  • Leveraged cutting-edge cybersecurity tools and technologies for continuous monitoring and protection of IT infrastructure.
  • Reduced false positive alerts in security monitoring systems by fine-tuning detection parameters, enhancing operational efficiency.
  • Enhanced data integrity and availability by designing and implementing comprehensive backup and disaster recovery plans.
  • Enhanced network security by implementing robust intrusion detection systems and conducting regular vulnerability assessments.
  • Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
  • Created user accounts and assigned permissions.


Digital Marketing & Financial Insurance Agency Advisor

Prudential Life Insurance Company
01.2022 - 07.2022
  • Design Email Campaigns to nurture leads and retain customers
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Developed comprehensive risk assessment tool, enabling more precise investment recommendations.
  • Used digital marketing plans aligned with business goals.
  • Assisted technical support to end-users, ensuring system security policies were followed.
  • Assisted e-commerce platforms to boost online sales and messages to clients.
  • Client Data Identification and Verification.

Electoral Data Officer

Electoral Commission of Ghana-Abuakwa North Municipality
06.2020 - 12.2020
  • Led a team of IT and Data Identification Officers to conduct both Presidential Parliamentary elections at the Constituency Polls Centers.
  • Collaborated with IT department in upgrading relevant software and systems, optimizing information accessibility and efficiency.
  • Gathered, organized and input information into digital database.
  • I performed the task as a Snr Bio-Data Information Registrar to check and verify eligible nationals into the Electoral Commission’s database Registry systems.
  • Controlled Finger Printing systems by using Computerized Biometric Verification Device (BVD).
  • Collated results and electronically transmitted the Figures to the National Headquarters.
  • Adopted a Preventive mechanism with the team of experts to avoid Cyber threat on the transmission of figures to ensure transparency.

Information Systems Desk and Data Communication Support Specialist – National Service Personnel

Ministry of Foreign Affairs and Regional Integration, Chief Director’s Bureau Headquarters
09.2017 - 09.2018
  • Technical Support: Help users facing hardware, software and network issues. Guide users in using specific applications, tools and systems effectively.
  • Cyber security support: Assisted in educating users on security protocols such as password policies and Phishing awareness.
  • System Maintenance and update: Assisted a team to perform routine checks to identify and address potential issues. Installed, configured and updated software.
  • Data registry and Documentation and Channeled all communications from the Chief Director’s Office to other Bureaus.

Teaching and Research Assistant- STEM/STEAM Intern

Savior Senior High School College
05.2014 - 09.2014
  • Tutor at the Information Communication Technology (ICT)/MATH Lab.
  • Assistant Teacher Social and Earth Sciences Government, History & Geography/ Geometry studies Department.
  • Math Tutorials Assisting Instructor, Statistics, Algebra, Quadratics equations
  • Provided support to students with special needs, ensuring an inclusive and supportive learning environment.
  • Supported faculty members with administrative tasks such as grading assignments, proctoring exams, and maintaining attendance records.

IT Help Desk and Data Entry Technician -Intern

Hawa Memorial Hospital
05.2013 - 09.2013
  • Confidentiality and Security: Handled more sensitive information with discretion and comply with data privacy policy.
  • Input Data accurately into the databases
  • Review records for errors or any discrepancies and make corrections
  • Enhanced data accuracy by meticulously reviewing and correcting errors in database entries.
  • Accelerated project completion timelines with rapid, accurate data input and analysis.
  • Conducted regular audits of database entries to identify inconsistencies or discrepancies, rectifying issues promptly upon discovery.

Education

Master of Science - Computer Information Systems & Cybersecurity

Auburn University At Montgomery
Montgomery, Alabama
12-2024

Bachelor of Arts - History And Geography & Rural Development

Kwame Nkrumah University of Science And Technology
Garden City, Kumasi
06-2017

Skills

  • Threat identification and response
  • Intrusion detection expertise
  • Forensic analysis proficiency
  • Security vulnerability assessment
  • Proficient in penetration testing tools
  • Cybersecurity management
  • Cisco ASA firewall configuration
  • VPN configuration
  • Scripting proficiency
  • Intermediate and Advanced levels in C programming and Python, PowerShell and Java
  • Data Privacy and Data Protection
  • Implementation of encryption standards (AES, RSA)
  • Data Loss Prevention tools and strategies

Accomplishments

  • Achieved 89% cyber free attacks due to quick detections and responsive- defensive mechanisms through effectively a reliable software tools and platforms with strong collaboration of Technical IT team members.

Certification

COMPTIA S+ Registered Candidate

Languages

English
Native or Bilingual

Timeline

Information Security & Cyber. Support Specialist

Respite Care Foundation Inc.
06.2024 - 07.2024

Digital Marketing & Financial Insurance Agency Advisor

Prudential Life Insurance Company
01.2022 - 07.2022

Electoral Data Officer

Electoral Commission of Ghana-Abuakwa North Municipality
06.2020 - 12.2020

Information Systems Desk and Data Communication Support Specialist – National Service Personnel

Ministry of Foreign Affairs and Regional Integration, Chief Director’s Bureau Headquarters
09.2017 - 09.2018

Teaching and Research Assistant- STEM/STEAM Intern

Savior Senior High School College
05.2014 - 09.2014

IT Help Desk and Data Entry Technician -Intern

Hawa Memorial Hospital
05.2013 - 09.2013

Master of Science - Computer Information Systems & Cybersecurity

Auburn University At Montgomery

Bachelor of Arts - History And Geography & Rural Development

Kwame Nkrumah University of Science And Technology

Awards

Certificate of Recognition as the overall best and Most Outstanding National Service Personnel-Ministry of Foreign Affairs and Regional Integration, Ghana., Graduate Focus Merit Scholarship! for Master of Science Cybersecurity–Auburn University at Montgomery, AL, USA., Ghana Scholarship Award! for MSc. Computer Information Systems & Cyber Security Program., Center for IT and Library KNUST Social Science Board Chair Student Chapter.

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