Michael O’Sullivan

• Directed front office operations, ensuring exceptional guest experiences and satisfaction. Improved staff service score by seven percentage points
• Implemented strategic initiatives to enhance service delivery and operational efficiency.
• Led team training programs, fostering professional development and performance improvement in a union environment.
• Managed upsell program. Increased upsell revenue by sixty two percent year over year.
• Managed labor budget, departmental budget

• Managed front office operations, ensuring seamless guest check-in and check-out processes.
• Supervised and trained front desk staff to enhance service quality and operational efficiency.
• Implemented new reservation and billing systems, improving accuracy and reducing processing time.
• Coordinated communication between departments to resolve guest inquiries and maintain satisfaction.

Successful transition of hotel to Marriott platform.

Successfully transition of hotel from Marriott to Hyatt Hotels.

• Part of the opening team for the Hotel Nia. Developed selling strategy and opening strategy.
• Brought hotel to fair share on STAR report within five months of opening.
• Devised weekend strategies to grow weekend occupancy.
• Collaborated with sales and marketing teams to align promotional efforts with revenue goals.

• Developed pricing strategies to optimize revenue and occupancy levels across multiple channels.
• Analyzed market trends to adjust forecasts and enhance competitive positioning within local market.
• Implemented yield management systems to maximize profitability during peak and off-peak seasons.
• Collaborated with sales and marketing teams to align promotional efforts with revenue goals.

• Analyzed market trends to optimize pricing strategies and maximize revenue potential.
• Developed forecasting models to predict demand fluctuations and inform inventory decisions.
• Collaborated with sales teams to implement promotional strategies that enhanced customer engagement.
• Monitored competitor pricing and adjusted rates to maintain competitive positioning in the market.

• Assisted in developing sales strategies to enhance revenue and customer engagement.
• Conducted market research to identify trends and opportunities for business growth.
• Collaborated with team members to create promotional materials for marketing campaigns.
• Supported the execution of sales presentations to potential clients, demonstrating product value.

• Developed and implemented pricing strategies to optimize revenue across various market segments.
• Analyzed market trends and competitor pricing to inform strategic decision-making.
• Collaborated with sales and marketing teams to enhance promotional strategies and maximize revenue potential.
• Monitored and adjusted inventory levels based on demand forecasts to ensure optimal sales performance.

• Developed and implemented pricing strategies to optimize revenue across various market segments.
• Analyzed market trends and competitor pricing to inform strategic decision-making.
• Collaborated with sales and marketing teams to enhance promotional strategies and maximize revenue potential.
• Monitored and adjusted inventory levels based on demand forecasts to ensure optimal sales performance.

• Analyzed market trends to optimize pricing strategies and maximize revenue potential.
• Coordinated with sales team to align promotional strategies and enhance occupancy rates.
• Utilized revenue management systems to forecast demand and adjust pricing accordingly.
• Developed reports on performance metrics to support strategic decision-making processes.

• Oversaw financial management of the property, including budgeting, forecasting, revenue management, and cost control measures.
• Provided accurate fare collection and record-keeping for efficient revenue management.
• Implemented revenue management tools and systems, streamlining processes and improving efficiency.
• Participated in industry conferences and events, staying current on best practices in Revenue Management methodologies.