Michael Ottaviano

• Drive the execution of Direct Mail Marketing campaigns for Residential and Small/Medium Business customers.
• Collaborate with cross-functional departments, peers, and external vendors to ensure successful campaign execution.
• Support efforts to enhance the customer experience, grow the Spectrum brand, and support sales channels.

Achievements:

• Successfully contributed to the development and execution of over 600 Million direct mail pieces that have effectively targeted desired customer segments and have driven sales call volume YoY.
• Managed all postal discounts and incentives, resulting in Millions of dollars of postage savings YoY.
• Successfully initiated a tracking system for postage invoices relating to direct mail campaigns, allowing us to measure funds more effectively.
• Obtained 100% proofing accuracy for over 100 mailing, often proofing multiple mailings at once.
• Managed 100% accuracy in ensuring each campaign had the proper postage funding.

• Assisted in leading a team of professionals in the completion of various projects while upholding business initiatives.
• Assisted with various production and marketing needs of creative agency/television production studio.
• Preformed quality control on various projects throughout development to maintain expected standards.
• Communicated with writers, directors, managers, and other members of staff to ensure a smooth running of multiple projects.
• Produced and edited video content that adhere to company guidelines and standards to share on online channels.
• Aided in all components of production. Including sound, lighting, camera operation, video editing and postproduction.

Achievements:

• Developed comprehensive project plans, resulting in on-time delivery for 98% of projects.
• Led cross-functional teams, fostering collaboration and achieving a 20% increase in team efficiency.
• Maintained strong client relationships, resulting in a 95% client satisfaction rate.
• Maintained high-quality standards, resulting in a 99% deliverable alignment with client expectations.

• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Achievements:

• Led a team of 15+ staff members, including bartenders, servers, kitchen staff, and support personnel, fostering a positive work environment and achieving a staff retention rate of 85%.
• Implemented cost control measures, resulting in a 10% reduction in operating expenses, while maintaining high-quality offerings and customer satisfaction.
• Developed and executed effective sales and marketing initiatives, resulting in a 20% increase in overall sales and a 15% growth in customer base within the first year of tenure.
• Implemented customer feedback mechanisms and led initiatives to enhance the overall guest experience, resulting in a 95% customer satisfaction rating.
• Implemented efficient inventory control practices, reducing waste and optimizing stock levels, resulting in a 20% decrease in inventory holding costs.
• Ensured adherence to health and safety regulations, achieving a 100% compliance rating during routine inspections.

• Worked to enhanced customer satisfaction by implementing effective front of house management strategies.
• Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
• Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
• Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.

Achievements:

• Implemented a comprehensive inventory system to track stock levels, monitor product usage, and minimize waste, resulting in a 10% reduction in inventory costs.
• Implemented cost-saving measures, such as optimizing pour sizes, negotiating supplier contracts, and monitoring staff productivity, resulting in a 20% reduction in overall costs.
• Implemented and maintained high standards of service, ensuring prompt and friendly customer interactions, resulting in a 95% customer satisfaction rating.