Michael Ouida

• Examined service history and provided initial inspection of vehicle to identify issues.
• Answered questions and provided information about [Area of expertise].
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
• Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.

• Interact with customers, listen to their questions and concerns, and provide timely responses.

• Educate clients about the company's products, services, and offers.

• Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.

• Review customer accounts and report changes to internal staff.

• Manage complaints, returns and resolve customer grievances.

• Record customer details and transactions.

• Serve as a customer relationship manager.

• Serve as a link between customers and different departments in the organization.

• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
• Raised property accuracy and accountability by creating new automated tracking method.

Supervising all the staff to ensure quality.

Observing the work standard.

Manage the retail system.

Do the inspection by myself as a licensed inspector.

Provide tire and auto services.

Working on the RO writer program

• Created and submitted detailed reports to highlight maintenance activities and equipment performance.
• Managed a team of technicians, providing guidance and support for skill development and performance improvement.
• Planned scheduled maintenance outages as part of preventive maintenance program.
• Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.

Supervising all technicians.

Guarantee the quality and safe in each step.

Ensure the customer satisfaction.

Purchasing the spare parts to get the best deal.

Coordinate between the customer and the company.

• Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
• Secured discounts from third-party logistics service providers to deliver substantial cost savings.
• Observed staff to review compliance and safety to minimize losses due to violations or damage.
• Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.

Supervise the regularly semiannual maintenance time for the school & church buses inspections.

Perform minor maintenance and repairs as needed.

Coordinate the maintenance and annual inspections of the electrical and mechanical systems.
Manage, monitor, and inspect the school buses mechanical & maintenance issues
Develop & Supervise maintenance personnel in the performance of minor repairs.

• Coordinated public relations efforts including press releases which garnered significant media coverage.
• Collaborated cross-functionally to align marketing strategies with overall business objectives, ensuring cohesive messaging across all channels.
• Created comprehensive sales training programs, empowering team members to excel in their roles and contribute to company growth.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
• Collated and organized data entry documents into filing systems for easy access.
• Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
• Assisted with developing data entry processes.