Michael Owen
Johnson City,TN
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 4 years of experience to new professional challenges with growth-oriented organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Management position. Offering excellent communication and good judgment. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Men's Program Director
Families Free
12.2018 - Current
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Maintained and updated project related documents.
- Improved success of program by making proactive adjustments to operations.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Interacted with customers and clients to identify business needs and requirements.
Assistant Warehouse Manager
White's Construction
04.2017 - 12.2018
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Tracked production and quality control systems to proactively identify deficiencies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Oversaw daily operations and shipping and handling processes.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
General Labor Worker
Straightline Masonry
11.2014 - 07.2016
- Loaded, unloaded and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Produced parts and assemblies quickly and efficiently within tolerances.
- Maintained and repaired facilities, equipment and tools.
Head Waiter
Sicily's
02.2012 - 04.2014
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Bar Manager
Red Lobster Restaurant
01.2008 - 03.2010
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing [Number]% improvement over prior onboarding process.
Education
Bachelor of Social Work - Social Work
East Tennessee State University
Johnson City, TN05.2021
Associate of Arts - General Studies
Northwest Florida State College
Niceville, FL05.2010
Skills
- Interdepartmental Coordination
- Program Scheduling
- Viewer Demographics Analysis
- Promotion Development
- Employee Work Scheduling
- Staff Hiring and Evaluations
- Event Coverage Planning
- Business Oversight
Certification
In process of testing for my LADAC II
Timeline
Men's Program Director
Families Free
12.2018 - Current
Assistant Warehouse Manager
White's Construction
04.2017 - 12.2018
General Labor Worker
Straightline Masonry
11.2014 - 07.2016
Head Waiter
Sicily's
02.2012 - 04.2014
Bar Manager
Red Lobster Restaurant
01.2008 - 03.2010
Bachelor of Social Work - Social Work
East Tennessee State University
Associate of Arts - General Studies
Northwest Florida State College
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