Summary
Overview
Work History
Skills
Timeline
Generic

Michael Owen

Green Cove Springs,FL

Summary

Age 15 I was welding for Electric Motor Service on weekends, while part time at Buddy's Paint and Body Parts and Ace Hardware. By age 17 I was winding electric motors, turning face plates and welding for Chattanooga Electric Services. I became shop foreman in three months. A1 machine gave work in spare time in Redbank, Tn. At 18 my father had me move back to Green Cove Springs, FL to run outside sales for Clay Pump and Armature. At 21 I opened a subsidiary business that catered to Clay Pump. Ran the work crews on many jobs in the industrial repair, dairies, water plants, paper mills along with the sales of the products installed. At 32 sold all but the residential pump repair business who Jamie Deel still runs and operates. Moved to Adamsville, Tn and opened Mike's Welding Shop. Provided service to residential, city, and the state doing welding, restoration, and new steel project constructions. At 45 I purchased Jot Em Down Market and gas station that was eventually turned into a very profitable important restaurant bar and grill in Adamsville, TN area. Recently moved back to Green Cove Springs, FL to be close to my elderly mother.

Manager at AutoZone with a proven track record in customer service and profitability. Skilled in vendor relations and staff training, fostering a collaborative environment that drives success and profitability. Recognized for problem-solving abilities and commitment to excellence. Great driving record and willingness to learn anything new when properly trained.

Overview

44
44
years of professional experience

Work History

Parts Manager

AutoZone
04.2025 - Current
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Provided timely, insightful and accurate reports to upper management.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Improved supplier relationships by negotiating better terms, leading to cost savings and more reliable part availability.
  • Boosted customer satisfaction by establishing rapid response system for parts inquiries and orders.

Restaurant Owner

Hillbillys Wing Shack
03.2017 - 01.2025
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and 6-10 employees.
  • Supervised daily activities of restaurant
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
  • Developed and implemented comprehensive business plan to maximise restaurant success.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
  • Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Motivated staff to perform at peak efficiency and quality.
  • Developed unique events and special promotions to drive sales.
  • Purchased food and cultivated strong vendor relationships.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maximized quality assurance by completing frequent line checks.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Shop Owner

Mikes Welding
01.2002 - 01.2019
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Built cell towers
  • Make and read blueprints
  • City and state projects
  • 10 plus workers at times
  • Repair,rework,or redo anything broken or in need of a better change
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.

Store Owner

Jot Em Down Market
01.2012 - 03.2018
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
  • Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations.
  • Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later on.
  • Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Mentored staff members in various aspects of retail operations, promoting professional development among team members.
  • Optimized product positioning within the store layout to increase visibility of key items resulting in higher sales conversions.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Team Leader Manager

Clay Pump
01.1988 - 01.2002
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Worker

Ace Brown and Cartwright
01.1982 - 01.1986
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Reported defective products or machinery to supervisor.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.

Skills

  • Invoice processing
  • Customer service
  • Inventory management
  • Ordering parts
  • Improving customer satisfaction
  • Vendor relations
  • Customer relations
  • Coordinating paperwork
  • Staff training
  • Sales promotion
  • Operations management
  • Promotional planning
  • Profit and loss tracking
  • Management
  • Hardworking and reliable
  • Problem-solving
  • Decision-making
  • Employee training
  • Safety compliance
  • Vendor relationship management
  • Job planning
  • Status reporting
  • Rule enforcement
  • Energetic and positive
  • Equipment operation
  • Project planning
  • Estimating
  • Schedule management
  • Site management
  • Building, demolition, and renovation
  • Subcontractor oversight
  • Public speaking
  • Analytical and critical thinking
  • Best building practices
  • Design and planning
  • Conflict mediation
  • Specification and blueprint interpretation
  • Project budgeting
  • Construction scheduling
  • Interpreting blueprints
  • Quality control programs
  • Zoning review
  • Painting and plumbing work oversight
  • Contract preparation

Timeline

Parts Manager

AutoZone
04.2025 - Current

Restaurant Owner

Hillbillys Wing Shack
03.2017 - 01.2025

Store Owner

Jot Em Down Market
01.2012 - 03.2018

Shop Owner

Mikes Welding
01.2002 - 01.2019

Team Leader Manager

Clay Pump
01.1988 - 01.2002

Worker

Ace Brown and Cartwright
01.1982 - 01.1986

Similar Profiles

CREATE PROFILE
Michael Owen