Michael Owen
Owens Automotive
Cincinnatus,New York
17
years of professional experience
Dynamic automotive professional with extensive experience as Owner at Owens Automotive, excelling in customer relations and mechanical diagnostics. Proven track record in optimizing workflow and enhancing client satisfaction, leading to increased repeat business. Skilled in troubleshooting and preventive maintenance, ensuring efficient vehicle performance and safety.
Work History
Owner, Mechanic
16 Years 9 Months- Directed daily automotive repair operations, prioritizing workflow, staffing, and customer service.
- Managed estimates, approvals, and repair orders to keep jobs moving accurately.
- Oversaw diagnostics, parts ordering, and service coordination for efficient vehicle turnaround.
- Built relationships with customers by explaining repairs, timelines, and recommended maintenance.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Diagnosed engine, brake, suspension, and electrical issues using scan tools and diagnostic equipment.
- Performed repairs on domestic and import vehicles following manufacturer specifications and service procedures.
- Inspected vehicles for safety, wear, and performance concerns before recommending needed maintenance.
- Replaced worn components including belts, hoses, batteries, starters, alternators, and ignition parts.
- Completed routine maintenance such as oil changes, fluid checks, tune-ups, and tire rotations.
- Interpreted repair orders and vehicle symptoms to prioritize work and resolve issues efficiently.
- Maintained clean, organized work areas and followed shop safety standards and proper tool usage.
- Assisted customers with clear repair explanations, service recommendations, and preventive maintenance guidance.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
Highway Department Deputy
4 Years 9 Months- Directed snowplow, sanding, and winter response activities during storms.
- Inspected roads, shoulders, and culverts to identify repair needs.
- Scheduled equipment use and prioritized work orders for efficient field coverage.
- Coordinated ditching, grading, and brush removal to improve drainage and visibility.
- Maintained compliance with safety procedures, traffic control, and roadside protections.
- Trained staff on equipment operation, maintenance checks, and field practices.
- Documented work activities, material usage, and equipment conditions for highway records.
- Inspected machinery before use and reported maintenance issues to prevent downtime and unsafe operation.
- Operated heavy duty equipment safely to load, move, and position materials on active job sites.
- Monitored equipment performance and adjusted controls to maintain precise grading, lifting, and placement.
- Performed routine cleaning and basic upkeep to keep equipment ready for daily production demands.
- Diagnosed hydraulic, electrical, and mechanical failures using schematics, meters, and diagnostic tools.
- Repaired engines, brakes, transmissions, and drivetrains on heavy equipment and support vehicles.
- Rebuilt worn components, replaced damaged parts, and verified proper equipment operation.
- Performed preventive maintenance, inspections, and lubrication to reduce unscheduled downtime.
- Documented repair findings, parts usage, and maintenance actions in service records.
- Coordinated with operators to prioritize urgent repairs and restore equipment availability.
Education
High School Diploma
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Troubleshooting skills
Maintenance and repairs
Hand and power tools
Troubleshooting
Preventive Maintenance
Mechanical systems
Diagnostics
Welding and fabrication
Workplace safety
Timeline
Highway Department Deputy
Town of Solon Highway
05.2014 - 02.2019Read More
Owner, Mechanic
Owens Automotive
02.2010 - CurrentRead More
Cincinnatus Central School
High School Diploma
Read More