Summary
Overview
Work History
Education
Skills
Objective
Certification
Timeline
Generic

Michael Owens

Los Angeles,CA

Summary

Versatile leader focused on promoting culture, care, and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Executive Director

The Preserve At Woodland Hils
07.2023 - Current
  • Supported and assisted executive director in management of facility budgets and business practices.
  • Ensure the delivery of quality customer service and ensure positive resident relations responding promptly and appropriately to resident needs, requests, concerns, etc. Promote a culture where each resident is of the greatest importance.
  • Effectively encourage and actively promote resident participate in activities/social services through internal, formal and informal communication networks
  • Develop programs, activities, seminars and lectures for the monthly calendar. Print, mail and post the activities calendars in order to keep all residents and the community aware of the activities going on at the community. Edit and publish the monthly newsletter. Distribute and mail to all residents, prospective residents, family members, community contacts, and employees to keep them informed of things going on in the community.
  • Participate in marketing activities including public relations efforts, prospective resident generation, prospective resident follow-up, direct sales, and sales monitoring to ensure the complete fill up of the community. Strive to achieve a 100% occupied community.
  • Achieve high resident and prospective resident satisfaction and generate respect within the community through resident and community activities, tours, prospective resident follow-up, and other lead generating efforts
  • Promote and maintain positive relations with residents and their families, providing the necessary Executive Director/resident contact, including but not limited to, dining room interaction while addressing resident concerns appropriately. Encourage resident interaction.
  • Ensure that resident programs designed to achieve resident satisfaction are available by providing enrichment in the areas of social interaction, entertainment, arts and crafts, physical exercise, education, religious services, and community involvement.
  • Recruit, hire, provide orientation, supervise, train, discipline the department leaders of the community and be responsible for ensuring department leaders comply with the policies and procedures. Review respective job descriptions, quality, performance, and production standards of department leaders as set by management of community and the company.
  • Tracked monthly performance of community in relation to budget and intervened with corrective actions.
  • Managed turnover and appropriate adequate staffing through development of recruitment sources.
  • Developed positive relationships on behalf of community with families, area health care community and community at large.
  • Monitored overtime and addressed staffing and scheduling issues with department leaders.
  • Built and maintained strong community teams by hiring and training qualified staff to create positive and productive work environments.
  • Advocated for community and company mission to raise awareness and support.
  • Represented community to local public by giving presentations and speeches and participating in community events.
  • Monitored compliance with state guidelines to protect community from deficiencies
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Aligned department vision, goals, and objectives with communities strategy to achieve consistently high results.

Director of Health Services

The Preserve At Woodland Hills
03.2022 - Current
  • Planned projects and events meeting strict budgets and deadlines.
  • Educated families on what individualized care plans.
  • Monitored and completed health policy mandates and program directives.
  • Planned, developed and updated health service policies and procedures to promote safe, standardized care.
  • Complete delegation training, assessments and documentation per state guidelines.
  • Implement systems and protocols per company standards such as but not limited to assessments, resident service plans, alert charting, interim service plans, high risk meetings, infection control, staff training, state compliance, Physician Order/Medication Record/Health Record Maintenance, and other processes based on state guidelines and regulations
  • Conduct audits to ensure all systems and protocols are in place and being followed
  • Work jointly with RCC to ensure interim service plans are implemented as care needs change and a that medication techs/Licensed Nurses are in-serviced on implementing interim service plans as needed.
  • Established budgets, obtained approvals from senior management.
  • Designed emergency information sheets for staff to encourage quick responses to medical crises.
  • Coordinated and planned annual influenza vaccination clinics for students and staff during peak seasons.
  • Made daily rounds throughout health services department to assess care quality.
  • Delivered recommendations and requests to senior leaders to improve ease and effectiveness of daily health services operations.
  • Created strategies for quality improvements of care, health and wellness, and community operations.
  • Gathered, reviewed and adjudicated complaints and grievances of employees and residents to prevent and resolve workplace inadequacies.
  • Surveyed and inspected health care technology to guarantee safety and performance of medical equipment.

Resident Care Coordinator

The Preserve At Woodland Hills
11.2021 - 03.2022
  • Hired and trained all new staff members on communities policies, resident care and medicine distribution.
  • Understands and commits to the principals and values of the community. Creative and flexible with residents who have complex situations and are at times stressful.
  • Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
  • Ordered lab work and scheduled appointments with doctors, residents and families to discuss results.
  • Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
  • Educated families and residents on current community policy and procedures and resident care.
  • Interacted kindly with residents and families and displayed positive, outgoing attitude, resulting in establishment of long-term, relationships.
  • Administered medications to residents and remained vigilant for negative side effects.
  • Documented residents' mental status, sleep, and eating patterns in charts.
  • Monitored and assisted residents through individual service plans.

Program Manager

Sanctuary Treatment Center
07.2020 - 11.2021
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Developed and maintained logistics workflows, procedures and reports.
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
  • Monitored client progress to make necessary adjustments for client success.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
  • Developed individual treatment goals based on history and diagnosis.
  • Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.

Lead Intake Coordinator

Sanctuary Treatment Center
07.2019 - 07.2020
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Completed intake assessment forms and filed clients' charts.
  • Developed individual treatment goals based on history and diagnosis.
  • Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
  • Evaluated and screened patients to determine needs and provide necessary support.

Drug and Alcohol Counselor / RADT

Sanctuary Treatment Center
01.2019 - 07.2019
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
  • Kept accurate and detailed records to track and document client progress.
  • Monitored client progress to make necessary adjustments for client success.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Supported aftercare planning for continued recovery after treatment.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
  • Developed individual treatment goals based on history and diagnosis.
  • Facilitated group and individual therapy in outpatient setting.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

Education

Bachelor of Science - Health Administration

National University
Remote
03.2025

No Degree - Vocational Nursing

American Career College
Los Angeles, CA
10.2024

High School Diploma -

Taft Union High School
Taft, CA

Skills

  • Training and Development
  • Resident Happiness and Satisfaction
  • Leadership Development
  • Montessori Dementia Care
  • Exemplary Communication Skills
  • Compassion and Patience for Elderly
  • Resident Advocacy
  • Attention to Detail
  • Presentation Creation
  • Self-Motivated
  • Brand Development
  • Motivational Leadership

Objective

 Always happy with where I am but always eager to grow. I cherish every day in this industry, to share connections with people who dedicate their lives to caring, to build memories with the ones who may not have anyone willing to remember this stage in life, to help provide dignity, purpose, and passion in every day life, and of course to learn and absorb everything from all the leaders, the caregivers, residents, and families who help create this shared culture. I take opportunities as they come but I don't constantly dwell on where I need to be. In the past I have focused so much on the destination that I missed so much beauty in the journey. I would love to grow in a roll such as this, I believe my gifts are human connection, patience, and compassion. I believe I have the ability to build people up and help them not only understand but take pride in what it means to be a caregiver, to get the privilege to care for people and help fulfill this stage of their life. To highlight who they were and still connect them with who they are now. No matter the position, having the capacity to care and love for a stranger in a time where they need it most is the ultimate gift and privilege. 

Certification

  • Certified Dementia Practitioner
  • Certified Montessori Dementia Care Professional
  • Infection Preventionist
  • RCFE
  • Certified Alzheimer's Caregiver
  • Certified Alcohol Drug Counselor
  • RADT

Timeline

Assistant Executive Director

The Preserve At Woodland Hils
07.2023 - Current

Director of Health Services

The Preserve At Woodland Hills
03.2022 - Current

Resident Care Coordinator

The Preserve At Woodland Hills
11.2021 - 03.2022

Program Manager

Sanctuary Treatment Center
07.2020 - 11.2021

Lead Intake Coordinator

Sanctuary Treatment Center
07.2019 - 07.2020

Drug and Alcohol Counselor / RADT

Sanctuary Treatment Center
01.2019 - 07.2019

Bachelor of Science - Health Administration

National University

No Degree - Vocational Nursing

American Career College

High School Diploma -

Taft Union High School

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Michael Owens