Michael Owens
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
22
22
years of professional experience
Work History
Main Shop Porter
Plasser American
10.2023 - Current
- Maintained building exteriors for professional, clean presentation standards.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Performed cleaning and maintenance duties as directed.
Transit Bus Operator
Hampton Roads Transit
02.2002 - 02.2023
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Assisted passengers with inquiries and requests during trips.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Provided information about routes, destinations and timelines to inform passengers.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Transported customers to and from
Light Rail Operator
Hampton Roads Transit
10.2010 - 01.2014
- Improved passenger satisfaction by providing timely and accurate route information, maintaining a friendly demeanor, and addressing concerns promptly.
- Demonstrated adaptability during service disruptions or emergencies by quickly adjusting plans according to dispatcher instructions while maintaining focus on passenger safety.
- Maintained safety standards by strictly adhering to operating procedures, following traffic signals, and staying alert to any hazards on the tracks.
- Provided excellent customer service to passengers, assisting them with boarding and exiting the train safely, as well as answering questions about schedules and fares.
- Monitored lights indicating obstructions or other trains ahead and watched for car and truck traffic at crossings to stay alert to potential hazards.
- Operated streetcar safely by carefully observing city, state and federal laws.
Education
High School Diploma -
Lake Taylor High School
Norfolk, VA06.1999
Skills
- Cleanliness and hygiene
- Damage Prevention
- Sweeping and Mopping
- Materials Transport
- Safety Standards and Protocols
- Initiative and Self-Motivation
- Facilities Maintenance
Timeline
Main Shop Porter
Plasser American
10.2023 - Current
Light Rail Operator
Hampton Roads Transit
10.2010 - 01.2014
Transit Bus Operator
Hampton Roads Transit
02.2002 - 02.2023
High School Diploma -
Lake Taylor High School