Summary
Overview
Work History
Education
Skills
Timeline
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Michael Owens

Summary

Dynamic and results-oriented professional with extensive experience at Costco, adept in customer engagement and inventory management. Excelled in fostering positive shopping experiences, significantly enhancing customer satisfaction. Demonstrated exceptional multitasking and organization skills, alongside a commitment to workplace safety and efficiency. Proven track record of improving team morale and operational workflows without compromising quality.

Professional in service industry with strong background in team collaboration and operational efficiency. Known for reliability and flexibility to meet evolving needs. Skilled in customer service and maintaining positive work environment.

Diligent Crew Member with solid background as Crew Team Member. Proven ability to handle operational tasks efficiently and contribute to productive work environment. Demonstrated teamwork and adaptability in fast-paced settings.

Professional with strong background in customer service and food preparation, equipped to excel in fast-paced environment. Skilled in maintaining high standards of cleanliness and safety, while ensuring efficient and accurate order fulfillment. Known for reliability, adaptability, and effective teamwork, consistently contributing to collective goals and operational success. Enthusiastic about delivering exceptional service and achieving targeted results.

Experienced with operational tasks and customer interactions in service settings. Utilizes teamwork and adaptability to meet dynamic demands. Track record of reliability and maintaining cohesive work environment.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

3
3
years of professional experience

Work History

Crew Team Member

Wendy's Restaurant
10.2017 - 04.2020
  • Prepared food items to meet quality standards and provide a satisfying dining experience.
  • Engaged with customers to gather feedback and enhance overall dining experience.
  • Fostered teamwork with crew members by collaborating during peak hours to ensure smooth operations.
  • Handled cash transactions to provide accurate change and maintain cash drawer integrity.
  • Followed health and safety guidelines to ensure a safe environment for customers and staff.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Operated register to process payments and collect cash payment for order totals.
  • Greeted customers at drive-thru and took food orders.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
  • Became familiar with products to answer questions and make suggestions.
  • Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
  • Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
  • Assisted other team members to achieve goals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Recorded orders by answering customer questions and entering requests in system.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared salads, soups and sandwiches for customers.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Package Handler

Fed Ex Ground
12.2018 - 06.2019
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated with supervisors about delays or other issues with shipments.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
  • Improved package tracking accuracy, diligently updating database with scan information and handling exceptions.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Front End Associate

Costco
11.2018 - 12.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
  • Increased sales of promotional items, engaging customers with product benefits and special offers.
  • Facilitated smooth shift changes by preparing and organizing work area for next associate.
  • Improved team morale and efficiency with regular communication and feedback sessions.
  • Managed inventory to reduce waste, accurately tracking stock levels and placing orders for replenishments.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

No Degree - Associate of Science in Information Technologies

Southern New Hampshire University
Hooksett, NH

Bachelor of Science - Cyber Security

Grand Canyon University
Phoenix, AZ
01-2029

High School Diploma -

Thornton Township High School
Harvey, IL
07-2011

Skills

  • Multitasking and organization
  • Customer service
  • Attention to detail
  • Customer engagement
  • Basic math
  • Time management
  • Cash handling
  • Problem-solving
  • Food handling
  • Food preparation
  • Cooking
  • Teamwork and collaboration
  • Performance improvement
  • Cleaning and sanitation
  • Verbal and written communication
  • Food handling safety
  • Beverage preparation
  • Dishwashing
  • Inventory management
  • Positive attitude
  • Workplace safety
  • Reliability and punctuality
  • Basic cooking techniques
  • Product knowledge
  • Conflict resolution
  • Hospitality and accommodation
  • Adaptability and reliability
  • Clear communication
  • Creativity and innovation
  • Integrity and honesty
  • Heavy lifting
  • Initiative and Self-motivation
  • Safety awareness
  • Cleaning

Timeline

Package Handler

Fed Ex Ground
12.2018 - 06.2019

Front End Associate

Costco
11.2018 - 12.2018

Crew Team Member

Wendy's Restaurant
10.2017 - 04.2020

No Degree - Associate of Science in Information Technologies

Southern New Hampshire University

Bachelor of Science - Cyber Security

Grand Canyon University

High School Diploma -

Thornton Township High School

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Michael Owens