MICHAEL OWENS
Tacoma,WA
Overview
37
37
years of professional experience
1
1
Certification
Work History
Public Safety Officer
SAINT MARTIN UNIVERSITY
LACEY, WA
2025.02 - Current
- Patrols university property on foot, by bicycle, and by motorized vehicle
- Monitors access control system and closed-circuit TV system, responds to calls for service, including but not limited to fire and trouble alarms, suspicious persons on campus, personal and vehicle accidents, reported crimes against persons and property occurring on campus, Answers/provides an appropriate response to emergency and business-related telephone calls, Provides escort services for campus community
- Initiates incident reports and conducts investigations, Completes accurate logs and records of all security-related activities
- Work includes rotating shifts, providing parking services/enforcement as needed, Developing and consulting with campus community members, and actively engaging the campus community in addressing public safety concerns.
Campus Safety Operations Manager
PACIFIC LUTHERAN UNIVERSITY
TACOMA, WA
2024.03 - 2024.09
- Responsible for providing direction for the campus safety department staff and ensuring that all incidents are addressed according to departmental and university policies
- Responsible for coaching, training, mentoring, and evaluating both student and professional staff
- Act as incident commander for any significant incidents on campus
- Manage the daily operations of the campus safety department ensuring that all necessary duties are completed
- Leads and collaborates with community partners and other university departments on crime prevention tactics
- Review reports and provide customer service to the campus community
- Review policies and make recommendations about improvements or changes to policy, procedures, equipment, etc.
Transit Security Operations Manager
Fare Enforcement, SECURITAS SECURITY SERVICES USA
SEATAC, WA
2020.04 - 2022.03
Fare Enforcement Supervisor
SECURITAS SECURITY SERVICES
BELLEVUE, WA
2014.08 - 2020.04
- Supervise fare enforcement officers, field training officers, and other company personnel following company policies and procedures and state and federal laws
- Carry out supervisory duties that include interviewing, orientating, training, planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining; addressing complaints and resolving problems; making hiring and termination recommendations.
Fare Enforcement Field Training Officer
SECURITAS SECURITY SERVICES USA
Bellevue, WA
2014.03 - 2014.08
- Train new Officers per company policies and procedures on standard operating procedures, inspection techniques, radio communications, report writing, interview techniques, geography, work assignments, Officer Safety, applicable state and federal laws, authority of duty as per the Revised Code of Washington (RCW) and applicable RCW’s.
Fare Enforcement Officer
SECURITAS SECURITY SERVICES
Bellevue, WA
2013.02 - 2014.03
- Work for King County Metro Transit
- Inspect customer fares on the Rapid Ride bus system to ensure customers are riding with valid passes
- Conduct fare inspections on Rapid Ride bus vehicles at assigned locations for validity, proper time, date, month, year, and authenticity of all fare media
- Deal with customers who may potentially become angry and uncooperative
- Take enforcement actions when appropriate
- Work directly with Metro Transit Police and are supported by the King County Sheriff’s Office and local jurisdictional police agencies if necessary.
Transit Security Officer
SECURITAS SECURITY SERVICES
Bellevue, WA
2012.04 - 2013.02
- Work at the King County Metro Transit Tunnel; Pro-Actively ensure a comfortable environment for employees and patrons; Enforce policies and rules of the Metro transit facility; Respond to incidents and emergencies; Produce written reports; Check and validate contractor and employee credentials; In that no unauthorized personnel or vehicles enter restricted areas; Contain any unauthorized vehicles entering restricted areas and notify Metro Transit Police to verify the vehicle and its occupants are not a threat to Metro Transit operations, the Metro tunnel, its employees, and patrons.
Security Officer II
SEATTLE PACIFIC UNIVERSITY
Seattle, WA
2007.11 - 2011.12
- Accountable for the safety and security of the property, students, and staff; investigated suspicious activity, responded to incidents and alarms ensuring compliance to organizational policies; responded to criminal activities; administered first aid; observed and protected school property; enforced parking violations; wrote detailed reports; worked with outside agencies to coordinate emergencies; able to diffuse situations before escalation occurred; excellent problem-solving.
Alignment Technician
KENWORTH TRUCK COMPANY
Seattle, WA
2004.06 - 2007.09
- Performed axel alignment procedures on trucks after assembly line; tasked with precision duties checking axel oil, ride height, adjusted steering wheel using precision instruments; noted for precise accuracy resulting in production efficiency output; selected to train new employees due to consistent quality and quantity standards; interpreted and followed technical diagrams.
Loss Prevention Manager/Manager
SEATTLE MARRIOTT HOTEL
Seattle, WA
2000.07 - 2004.06
- Performed various duties as needed; oversaw 6 departments and 200 staff members ensuring proper conduct, and job performance; investigated incidents, responded to medical emergencies, and alarms; monitored CCTV system, and wrote detailed incident reports; performed manager-on-duty responsibilities; performed shipping and receiving duties; able to solve problems under stressful situations and defuse the incident; recognized for empowering staff to top productivity indicators.
Mechanical Assembler
KENWORTH TRUCK COMPANY
Seattle, WA
1998.04 - 2000.07
- Assembly line work; built both Kenworth and Peterbilt trucks; worked in various assembly shops including Cab Trim, Sleeper Trim, and Frame; installed marker lights, sunroof, air horns, door locks, steering columns, mirrors, mirror brackets, heaters, carpets, mats, cabinets, refrigerators, windows, lining and panels, electrical panels; worked in the torque station, built front ends, installed steering gears, fuel tank brackets, airbags, suspensions, front and rear axle, air hoses, brake lines, and various other jobs.
Loss Prevention Manager/Manager
SEATTLE HILTON
Seattle, WA
1996.11 - 1999.08
- Conducted all aspects of customer service; conducted preliminary investigations of incidents; wrote and maintained detailed reports; maintained good public relations with guests and staff; responded to and investigated alarms; issued keys and conducted daily key audits; responded to emergencies; responded to and investigate customer complaints; conduct manager on duty responsibilities; conduct random patrols of hotel property; monitor CCTV; conduct parking enforcement; and other related duties.
Manufacturing Technician
INTEL
DuPont, WA
1996.07 - 1998.04
- Assembly line work; built personal computers, laptop computers, and servers for various vendors; worked various workstations as scheduled from line load to packaging.
Loss Prevention Manager/Manager
DOUBLETREE HOTEL
Seattle, WA
1991.08 - 1996.11
- Responsible for the safety and security of hotel guests, staff, and property; conduct all aspects of customer service; respond to and investigate incidents; respond to medical emergencies; first aid and CPR certified; respond to and investigate all guest complaints; conduct random patrols of hotel property; issue keys and conduct daily key audits; issue employee paychecks as required; conduct cash escorts; respond to and investigate alarms; manager on duty responsibilities; act as a liaison for Police and Fire Department personnel in security or medical emergencies; parking enforcement and traffic control duties as necessary; and other related duties.
Deputy
Sherriff, KING COUNTY SHERIFF
Seattle, WA
1988.07 - 1991.08
- Patrolled highways and county with radio-equipped county vehicles
- Operated radio, telephone, and other communications devices to respond to complaints and other calls, assisted citizens or properties under threat, assisted at accident scenes and guarding disaster areas, Detected, investigated, and deterred criminal activities.
Operations Manager
- In charge of 60 Transit Security Officers, 7 Supervisors, 6 Field Training Officers, and 6 Dispatchers
- Managed the security services and related operations for the King County Metro Transit account, including client services, problem resolution, service enhancement and expansion, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and training.
Education
Basic Law - Justice, Criminal Justice
Highline Community College, Tacoma Community College, Enforcement Training Academy, University of Nebraska, Olympic Community College
Skills
- Law Enforcement, Safety and Security, Manufacturing & Assembly, Public Relations/Community Support, Quality Assurance, Quality Control, Mechanical Assembly, Production Efficiency, Multiunit Supervision & Trainer, Information Systems, Enforce Regulations, Safety Procedures, Building Computers, Hydraulic and Hand Tools, Safety Specifications
- OBJECTIVE:
- I am seeking a leadership role with a company that would allow me to apply my management, leadership, and motivational skills when overseeing a team of professionals and working toward a common goal to increase productivity and provide the client with the best possible service
Certification
HAZMAT Training, Kenworth Truck Company, Industrial Fire Brigades Training; Management of Aggressive Behavior Training; Basic First Aid/CPR & AED Training.
Timeline
Public Safety Officer
SAINT MARTIN UNIVERSITY
2025.02 - Current
Campus Safety Operations Manager
PACIFIC LUTHERAN UNIVERSITY
2024.03 - 2024.09
Transit Security Operations Manager
Fare Enforcement, SECURITAS SECURITY SERVICES USA
2020.04 - 2022.03
Fare Enforcement Supervisor
SECURITAS SECURITY SERVICES
2014.08 - 2020.04
Fare Enforcement Field Training Officer
SECURITAS SECURITY SERVICES USA
2014.03 - 2014.08
Fare Enforcement Officer
SECURITAS SECURITY SERVICES
2013.02 - 2014.03
Transit Security Officer
SECURITAS SECURITY SERVICES
2012.04 - 2013.02
Security Officer II
SEATTLE PACIFIC UNIVERSITY
2007.11 - 2011.12
Alignment Technician
KENWORTH TRUCK COMPANY
2004.06 - 2007.09
Loss Prevention Manager/Manager
SEATTLE MARRIOTT HOTEL
2000.07 - 2004.06
Mechanical Assembler
KENWORTH TRUCK COMPANY
1998.04 - 2000.07
Loss Prevention Manager/Manager
SEATTLE HILTON
1996.11 - 1999.08
Manufacturing Technician
INTEL
1996.07 - 1998.04
Loss Prevention Manager/Manager
DOUBLETREE HOTEL
1991.08 - 1996.11
Deputy
Sherriff, KING COUNTY SHERIFF
1988.07 - 1991.08
Operations Manager
Basic Law - Justice, Criminal Justice
Highline Community College, Tacoma Community College, Enforcement Training Academy, University of Nebraska, Olympic Community College
HAZMAT Training, Kenworth Truck Company, Industrial Fire Brigades Training; Management of Aggressive Behavior Training; Basic First Aid/CPR & AED Training.