Michael Owens
Tuckahoe,NY
Summary
Proven Customer Service Representative at Nature's Cradle Nursery & Florist, adept in problem-solving and active listening, enhanced customer loyalty through empathetic complaint resolution. Demonstrated expertise in product knowledge and sales, leading to positive client feedback and high retention rates. Skilled in order processing and stock management, contributing to efficient store operations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
Work History
Student Ambassador
Represent the University to Prospective Students
01.2025 - Current
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Mentored students to increase satisfaction and help engage in campus life.
- Distributed mail, filed documents, and answered telephone calls.
- Led campus tours for prospective students every semester.
- Answered questions from visitors and potential students about university life.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Collaborated with other departments to promote student engagement.
- Produced and distributed brochures, newsletters and press kits.
- Supported public relations managers with writing, researching and preparation of materials
- Built and maintained positive relationships with public by utilizing strategic plans.
Costomer Service Representative
Nature's Cradle Nursery & Florist
05.2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Networked with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
Education
Manhattanville University
High School Diploma -
Eastchester High School
2 Stewart Pl, Eastchester, NY 1070906-2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Product Knowledge
- Order Processing
- Product Sales
- Order Fulfillment
- Registration support
- Campus resource referrals
- Orientation preparation
- Student engagement
- De-escalation techniques
- Activity planning
- Event management
- Campus tours
- Event participation
- Campus tour management
Skills
- Store maintenance
- Stock management
Timeline
Student Ambassador
Represent the University to Prospective Students
01.2025 - Current
Costomer Service Representative
Nature's Cradle Nursery & Florist
05.2024 - 08.2024
Manhattanville University
High School Diploma -
Eastchester High School
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