Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Owsley

Quitman,TX

Summary

Proactive Technology Integration Specialist and IT Services Support Specialist with extensive experience in optimizing IT infrastructure and providing exceptional technical support. Proven success in developing training programs, enhancing system efficiency, and leading maintenance teams. Strong organizational skills, problem-solving abilities, and a commitment to continual improvement.

Overview

39
39
years of professional experience

Work History

Retired

NA
09.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Technology Integration Specialist

United States Postal Service, USPS
12.2022 - 10.2023
  • Provided ongoing technical support for end-users, resolving issues promptly and minimizing disruptions to daily operations.
  • Established clear communication channels between IT department and other business units to ensure alignment on priorities and objectives.
  • Designed user-friendly training materials, ensuring seamless adoption of new technologies by employees.
  • Enhanced technology integration by assessing current systems and recommending upgrades for optimal performance.
  • Championed data-driven decision-making through the introduction of advanced analytics tools and reporting capabilities.
  • Led workshops on various technologies, fostering a culture of continuous learning among staff members.
  • Evaluated emerging technologies for potential benefits and applicability within the organization''s existing infrastructure.
  • Coordinated technology rollouts across multiple departments while minimizing disruption to daily workflow.
  • Optimized network infrastructure by upgrading hardware components and reconfiguring system settings.
  • Stayed abreast of industry trends through regular participation in conferences, seminars, and online forums, applying insights gained to refine technology strategies.
  • Collaborated with cross-functional teams to develop customized technology solutions, addressing specific business needs.
  • Spearheaded the development of a company-wide knowledge base containing instructional guides on frequently used applications and procedures.
  • Developed project plans for technology initiatives, outlining goals, timelines, resources needed, and potential risks.
  • Improved response times for IT helpdesk inquiries by streamlining ticketing process and prioritizing urgent requests.
  • Designed course materials and supported implementation.
  • Collaborated with administrators to determine course objectives.

IT Services Support Specialist

United States Postal Service, USPS
04.2021 - 12.2022
  • Enhanced system efficiency by troubleshooting and resolving technical issues for endusers.
  • Conducted regular software updates to ensure optimal performance and reduce vulnerability risks.
  • Provided expert consultation on best practices in IT security policies, promoting a culture of vigilance against cyber threats.
  • Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
  • Configured hardware devices such as printers and scanners, enabling seamless integration into existing networks.
  • Implemented effective training programs for new employees to quickly bring them up to speed on IT systems.
  • Collaborated with cross-functional teams to develop innovative solutions for complex IT problems.
  • Facilitated smooth technology transitions during office relocations or mergers, ensuring minimal disruption to daily operations.
  • Evaluated emerging technologies to identify opportunities for enhancing current IT infrastructure capabilities.
  • Monitored network performance, identifying areas for improvement and implementing necessary optimizations.
  • Reduced downtime with proactive identification of potential hardware and software issues.
  • Developed comprehensive documentation for IT procedures, facilitating consistency across the organization.
  • Assisted users with password resets, significantly reducing lockout incidents and improving overall user experience.
  • Improved customer satisfaction by providing timely and accurate IT support services.
  • Established user accounts, granting appropriate permissions based on role requirements within the organization.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Tested new software and hardware prior to deployment.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Generated reports to track performance and analyze trends.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Offered assistance in implementing and developing training programs.

Postmaster

United States Postal Service, USPS
06.1993 - 04.2021
  • Assisted customers in determining proper postal service to align with individual needs.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
  • Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
  • Hired, trained, and evaluated performance of [Number] employees.
  • Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
  • Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
  • Streamlined postal operations for increased productivity through effective staff training and resource allocation.
  • Managed flow, operations and management services for over [Number] daily post office visitors.
  • Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
  • Developed and maintained detailed reports of all post office activities using [Software].
  • Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by [Number]%.
  • Reduced wait times for customers through efficient queue management strategies during peak hours.
  • Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
  • Issued and cashed [Number] daily money orders worth over $[Amount].
  • Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
  • Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
  • Maintained [Number]% accuracy through closely auditing and reviewing [Type] documents.
  • Increased productivity by [Number]% through streamlining [Type] procedures and daily post office operations.
  • Designed and maintained budget of over $[Amount] to cut costs by [Number]%.
  • Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
  • Used [Software] to manage rent collection and billing for [Number] post office boxes.
  • Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
  • Managed daily operations of [Number]-employee post office.
  • Implemented environmentally friendly practices within the post office operations, reducing waste output and encouraging sustainable habits among staff.

Maintenance Team Leader

Kawasaki Motors MFG
10.1989 - 12.1993
  • Supervised employee performance, preventive maintenance, and safety.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Managed efficient teams of up to 4 employees.
  • Rolled out improved training programs for maintenance employees.
  • Contributed to budget planning by analyzing historical data on repair costs, labor hours, and materials expenses.
  • Conducted regular performance evaluations for team members, providing constructive feedback and setting achievable goals for professional growth.
  • Ensured compliance with regulatory requirements through diligent documentation of all maintenance activities and adherence to established protocols.
  • Enhanced equipment reliability by implementing preventive maintenance programs and schedules.
  • Reduced downtime for critical systems by conducting regular inspections and identifying potential issues before they escalated.
  • Championed a culture of safety within the maintenance team, consistently emphasizing the importance of proper equipment usage and adherence to safety protocols.
  • Implemented energy-saving initiatives, leading to reduced utility costs for the company.
  • Troubleshot complex mechanical issues, applying expertise in various equipment types to quickly resolve problems.
  • Performed root cause analysis on recurring equipment failures, devising solutions to prevent future occurrences effectively.
  • Established open lines of communication between the maintenance department and other teams across the organization to promote collaboration and streamlined problemsolving.
  • Developed preventative maintenance schedules based on equipment life cycles, reducing unexpected breakdowns in production lines.
  • Mentored new team members, sharing knowledge of best practices and fostering a culture of continuous improvement within the department.
  • Increased safety awareness by conducting regular safety meetings and addressing concerns promptly.
  • Optimized inventory management, reducing waste through careful tracking of parts usage and reordering supplies as needed.
  • Streamlined maintenance processes by developing and implementing standard operating procedures for the team.
  • Improved team efficiency with hands-on training and development of junior maintenance technicians.
  • Collaborated with other department leaders to develop comprehensive facility maintenance plans and priorities.
  • Managed maintenance projects, ensuring timely completion within budget constraints.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Created and maintained daily and weekly reports for upper management.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Organized ongoing maintenance schedules to boost system performance.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.

Shift Supervisor Machinist

May Tool and Mold
01.1989 - 10.1989
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Inspected completed parts to verify compliance with specifications and quality standards.
  • Utilized micrometers and calipers to measure and verify precise tolerances.
  • Operated drill presses, lathes and milling machines to produce required parts.
  • Manually set up machinery, lathes, and grinders.
  • Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
  • Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
  • Demonstrated flexibility in working with various materials, including metals, plastics, and composites, to produce high-quality machined components.
  • Used CNC and manual equipment to perform both initial and final machining.
  • Adjusted machine settings to reduce waste and improve efficiency.
  • Worked with team members to improve production processes and procedures.
  • Supported team members in troubleshooting complex machine issues, sharing knowledge and expertise to resolve problems quickly.
  • Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
  • Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.
  • Monitored equipment to detect and report malfunctions and prevent accidents.
  • Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
  • Achieved tight tolerances by carefully calibrating machines before beginning each job.
  • Supported recordkeeping by logging daily production, scrap rate and machine maintenance data.
  • Completed projects on time and under budget and maintained equipment and tools.
  • Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high-quality work standards.
  • Performed preventative maintenance on machines regularly to minimize downtime due to breakdowns or malfunctions.
  • Maintained detailed records of completed jobs, tracking materials used and time spent on each project for accurate billing purposes.
  • Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Collaborated with quality assurance team to resolve discrepancies and implement corrective actions for non-conforming parts.
  • Enhanced production efficiency by setting up, adjusting, and operating various machines according to specifications.
  • Reduced waste and increased material utilization with precise measurement and cutting techniques.
  • Improved workplace safety by performing routine maintenance on machinery and ensuring all equipment was in proper working order.
  • Collaborated with engineers to develop new parts, interpreting blueprints and schematics for accurate production.
  • Suggested new methods of machining that resulted in better product quality with reduced production time.
  • Maximized machine uptime by efficiently scheduling jobs based on priority level and resource availability.
  • Reduced error and non-conformances with by utilising fixtures and cutting tools on CNC machines.
  • Increased precision of manufactured components by implementing quality control measures and using advanced measuring tools.
  • Facilitated smoother project transitions by maintaining clear and detailed production logs.
  • Streamlined production processes, setting up machinery and tools before each project.
  • Improved product quality with meticulous inspection of machined parts against strict industry standards.
  • Enhanced team productivity, sharing technical knowledge and machining tips with new machinists.
  • Mastered various machining operations, including milling, drilling, and turning, to expand production capabilities.
  • Adapted to rapidly changing production needs, quickly learning new machining techniques and technologies.
  • Contributed to project planning, estimating timelines and material requirements for upcoming projects.
  • Supported cost-efficiency efforts, identifying and implementing ways to reduce operational expenses.
  • Fostered safer workplace by adhering to and promoting strict safety protocols and guidelines.
  • Ensured compliance with environmental regulations by properly disposing of waste materials and chemicals.
  • Delivered complex projects on time, managing multiple machining tasks simultaneously under tight deadlines.
  • Achieved consistent quality, performing detailed final inspections and adjustments on completed parts.
  • Boosted machine lifespan, implementing proactive maintenance schedule and keeping detailed maintenance records.
  • Increased operational efficiency by recommending improvements to machining processes and equipment.
  • Collaborated with engineering teams to refine product designs for manufacturability.
  • Customized machining techniques to meet unique project specifications, ensuring client satisfaction.
  • Minimized material waste, calculating optimal cutting paths and material usage in advance.
  • Optimized tool usage, selecting appropriate cutting tools for different materials and tasks.
  • Enhanced precision in product manufacturing by operating and adjusting CNC machinery for optimal performance.
  • Repaired and maintained machine tools, fixtures and other production equipment.
  • Used various precision measuring instruments to check workpiece accuracy.
  • Operated CNC and manual lathes, mills and drill presses to produce precision machined components.
  • Inspected and measured machined parts for conformance to specified tolerances.
  • Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
  • Trained and mentored new and existing machinists on proper machining techniques.
  • Established machining parameters and test runs for new parts and components.
  • Developed jigs, fixtures and tooling to meet production requirements.
  • Adapted quickly to new and changing technologies in machining field.
  • Calibrated and aligned machine components for proper functioning.
  • Studied sample parts, blueprints or engineering information to determine methods or sequences of operations needed to fabricate products.
  • Collaborated with engineers and other machinists to develop optimal machining processes.
  • Utilized CAD and CAM software to design tool paths, select cutting tools and set machine parameters.
  • Devised and implemented process improvements to enhance production.
  • Recommended adjustments to production processes to optimize product quality.
  • Researched and identified new machining technologies and techniques.

CNC Machinist

Midwest MFG
01.1986 - 01.1989
  • Maintained tight tolerances with design specifications.
  • Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
  • Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
  • Partnered closely with quality control teams to identify areas where improvements could be made within production processes.
  • Properly loaded and unloaded materials in and out of machines.
  • Manually set up machinery, lathes, and grinders.
  • Served as a reliable resource for colleagues seeking guidance on CNC programming or machine setup challenges.
  • Ensured consistent high-quality output by conducting thorough inspections using various gauging techniques.
  • Trained and coached new team members on proper machine set-up procedures.
  • Increased efficiency by collaborating with team members to troubleshoot complex issues and share solutions across the department.
  • Maintained detailed documentation of completed tasks, ensuring accurate record-keeping for future reference or process improvements.
  • Assisted in the training of new machinists, sharing industry knowledge and best practices for optimal performance.
  • Stayed current on industry trends and advancements in machining technology, applying new knowledge to daily work for continuous growth and development.
  • Contributed to a safer work environment by adhering to safety protocols and promoting awareness among team members.
  • Adapted quickly to changes in project specifications, adjusting programs or setups as needed for successful execution.
  • Enhanced productivity by implementing efficient CNC programming and machine operation techniques.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Performed accurate cutting tool changes and offsets.
  • Adhered to high level of safety by following company rules and regulations to prevent injuries.
  • Optimized tool selection for specific jobs, resulting in reduced wear and longer tool life.
  • Maintained excellent production levels by completing regular [Type] inspections on equipment.
  • Increased production efficiency by closely studying blueprints for accurate machine programming.
  • Performed preventative maintenance on CNC machines, prolonging their operational lifespan and reducing repair costs.
  • Regularly exceeded daily production goals by effectively troubleshooting machinery and programming issues.
  • Supported continuous improvement initiatives by participating in Lean manufacturing efforts aimed at reducing waste within operations.
  • Streamlined workflow processes for faster job completion and increased customer satisfaction.
  • Studied changing production and daily work orders to adjust offsets correctly.
  • Exceeded production goals consistently by focusing on effective time management strategies while maintaining a strong attention to detail.
  • Upheld quality standards during final product assembly, ensuring that all components fit together correctly with minimal errors or adjustments required.
  • Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
  • Collaborated with engineering team to develop custom machining solutions for complex projects.
  • Maximized material utilization by strategically planning cutting paths and optimizing nesting layouts.
  • Inspected, repaired and replaced system components.
  • Maintained clean and organized work environment, leading to more efficient workflow.
  • Improved precision in manufactured parts by consistently calibrating and maintaining CNC machinery.
  • Optimized tool paths to improve surface finish, contributing to higher customer satisfaction.
  • Resolved complex machining issues by applying in-depth troubleshooting techniques.
  • Facilitated team-oriented atmosphere that encouraged continuous improvement and innovation.
  • Led adoption of advanced software for CNC programming, significantly improving production efficiency.
  • Performed intricate machining operations, successfully meeting tight tolerance requirements.
  • Conducted regular training sessions for new machinists, improving overall team skill levels.
  • Assisted in development of predictive maintenance program, enhancing machine longevity.
  • Participated in cross-functional teams to ensure projects were completed according to specifications.
  • Programmed CNC machines for optimized performance, leading to reduction in production time.
  • Customized machining processes for unique projects, effectively meeting diverse client needs.
  • Streamlined machining process to increase output by introducing efficient tooling methods.
  • Reduced material waste, carefully selecting and utilizing materials based on project specifications.
  • Ensured safety protocols were rigorously followed, significantly reducing workplace accidents.
  • Contributed to design of custom fixtures, which improved machining accuracy and repeatability.
  • Collaborated closely with engineering team to refine product designs for manufacturability.
  • Implemented quality control measures that heightened product consistency and reliability.
  • Used various precision measuring instruments to check workpiece accuracy.
  • Trained and mentored new and existing machinists on proper machining techniques.
  • Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
  • Recommended adjustments to production processes to optimize product quality.
  • Inspected and measured machined parts for conformance to specified tolerances.
  • Developed jigs, fixtures and tooling to meet production requirements.
  • Adapted quickly to new and changing technologies in machining field.
  • Utilized CAD and CAM software to design tool paths, select cutting tools and set machine parameters.
  • Operated CNC and manual lathes, mills and drill presses to produce precision machined components.
  • Repaired and maintained machine tools, fixtures and other production equipment.
  • Collaborated with engineers and other machinists to develop optimal machining processes.
  • Established machining parameters and test runs for new parts and components.
  • Calibrated and aligned machine components for proper functioning.
  • Monitored equipment to detect and report malfunctions and prevent accidents.
  • Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
  • Studied sample parts, blueprints or engineering information to determine methods or sequences of operations needed to fabricate products.
  • Devised and implemented process improvements to enhance production.
  • Researched and identified new machining technologies and techniques.

Education

Certifications - Mechanics/Program Controllers/Machining/Electrical

Industrial Maintenance Curricullum
Maryville, MO
04.1992

No Degree - Business / Computer Science

Northwest Missouri State University
Maryville, MO
12.1985

High School Diploma -

Alabany R-III High School
Albany, MO
05.1984

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Organizational Skills
  • Active Listening
  • Decision-Making
  • Problem Resolution
  • Verbal Communication

Timeline

Retired

NA
09.2023 - Current

Technology Integration Specialist

United States Postal Service, USPS
12.2022 - 10.2023

IT Services Support Specialist

United States Postal Service, USPS
04.2021 - 12.2022

Postmaster

United States Postal Service, USPS
06.1993 - 04.2021

Maintenance Team Leader

Kawasaki Motors MFG
10.1989 - 12.1993

Shift Supervisor Machinist

May Tool and Mold
01.1989 - 10.1989

CNC Machinist

Midwest MFG
01.1986 - 01.1989

Certifications - Mechanics/Program Controllers/Machining/Electrical

Industrial Maintenance Curricullum

No Degree - Business / Computer Science

Northwest Missouri State University

High School Diploma -

Alabany R-III High School

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Michael Owsley