Summary
Overview
Work History
Education
Skills
Timeline
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Michael Oxhorn

Bradley Beach

Summary

Dynamic professional with a proven track record at Uber, excelling in customer service and navigation. Recognized for outstanding problem-solving and adaptability, consistently achieving high passenger ratings. Skilled in data entry and conflict resolution, I thrive in fast-paced environments, ensuring exceptional experiences and operational efficiency.

Overview

19
19
years of professional experience

Work History

Driver

Uber
01.2025 - Current
  • Safely and efficiently deliver multiple passengers daily.
  • Demonstrate proficiency in navigation, utilizing GPS and other routing apps to determine the best routes.
  • Maintain a clean and safe vehicle to enhance the passenger experience.
  • Consistently receive high ratings from passengers for excellent customer service.

Customer Service Representative

Ace Walco Termite & Pest Control
Linden
02.2022 - 11.2024
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Monitored customer service calls to verify representatives’ adherence to service standards and best practices.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Trained new personnel regarding company operations, policies, and services.
  • Handled billing and other financial tasks.
  • Effectively communicated with the technicians to ensure the highest levels of service.

Customer Service Representative

Equitable
Secaucus
01.2018 - 08.2021
  • Received awards for exceeding standards and for providing excellent customer service to customers and financial advisors.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
  • Answered a high volume of inbound customer telephone calls promptly to avoid hold wait times.
  • Effectively placed trades, answered financial questions, and prepared financial documents.

Healthcare Recruiter

Aequor Healthcare Services
Piscataway
07.2016 - 02.2017
  • Conducted phone interviews to assess applicants’ relevant knowledge, skills, experience, and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Utilized social media sites to recruit new employees.
  • Scheduled interviews with other healthcare professionals.

Assistant Retail Sales Manager

Batteries Plus Bulbs
Ocean
04.2014 - 06.2016
  • Maintained high levels of organization in stores by directing customers and replenishing merchandise.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Tracked daily cash handling, reconciled sales, and prepared bank deposits.
  • Created employee work schedules for optimum coverage and labor cost control.
  • Won store sales contests, and exceeded company and local market B2B sales quotas.

Data Entry Specialist

Normyle/Erstling Health Search Group
Rochelle Park
07.2006 - 12.2013
  • Enhanced the client base and database of this nationwide healthcare firm.
  • Efficiently entered and maintained data with precision and accuracy.
  • Assisted recruiters with searches for pharmaceutical and medical candidates for open positions.
  • Proofread resumes and other documents, maintained appointment calendar, scheduled appointments, conferences, and meetings.

Education

WRAP - Wellness Recovery Action Plan - Seminar 1 -

Consumer Connections - Mental Health Association in New Jersey, Inc.
01.2025

Core Training -

Consumer Connections - Mental Health Association in New Jersey, Inc.
01.2025

Bachelor of Arts - Political Science

Ramapo College of New Jersey
Mahwah, NJ

Skills

  • Problem-solving
  • Time Management
  • Adaptability
  • Active Listening
  • Teamwork
  • Conflict Resolution

Timeline

Driver

Uber
01.2025 - Current

Customer Service Representative

Ace Walco Termite & Pest Control
02.2022 - 11.2024

Customer Service Representative

Equitable
01.2018 - 08.2021

Healthcare Recruiter

Aequor Healthcare Services
07.2016 - 02.2017

Assistant Retail Sales Manager

Batteries Plus Bulbs
04.2014 - 06.2016

Data Entry Specialist

Normyle/Erstling Health Search Group
07.2006 - 12.2013

WRAP - Wellness Recovery Action Plan - Seminar 1 -

Consumer Connections - Mental Health Association in New Jersey, Inc.

Core Training -

Consumer Connections - Mental Health Association in New Jersey, Inc.

Bachelor of Arts - Political Science

Ramapo College of New Jersey

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