Michael Pacheco
Orlando,FL
Summary
Experienced Business Administration worker with proven history of performing successfully in fast- paced environments. Highly skilled in customer service with expertise in working with a diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs.
Overview
8
8
years of professional experience
Work History
Payroll Coordinator
Energy Air Inc.
07.2023 - 12.2023
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for over 500 employees solely to verify accuracy of information.
Payroll Clerk (Contractor)
Robert Half
08.2022 - 12.2022
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Initiated direct deposits and prepared manual checks for employees.
- Updated employee banking records when it was necessary.
- Adjusted employee tax status along with information regarding withholding.
- Managed over 650 employees payroll in multiple states.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Created training manual for payroll processes.
- Trained new employees on payroll processes.
Adminstrative Assistant (Contractor)
Vaco
02.2022 - 08.2022
- Assisted with creation of training manual
- Executed record filing system to improve document organization and management.
- Prepared variety of different written communications, reports and documents
- Collaborated with team members to achieve target results
- Used Microsoft Word and other software tools to create documents and other communications
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Payroll Administrator
Verizon
07.2019 - 05.2020
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records
- Collaborated with human resources personnel to accurately and efficiently track leave time
- Reviewed time records for Verizon employees to verify accuracy of information
- Responded to employee questions and requests for information in a timely and knowledgeable fashion
- Performed within the top 5 % of payroll administrators within the department in terms of metrics such as call handle time, call volume and first call resolution.
Administrative Assistant
Hilton Grand Vacations Inc
12.2018 - 03.2019
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Coached new employees on administrative procedures, company policies and performance standards
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Provided clerical support to company employees by copying, faxing and filing documents
- Developed and updated spreadsheets and databases to track, analyze and report on performance.
Technical Support Representative
Spectrum
12.2017 - 09.2018
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved escalated issues by serving as subject maer expert on wide-ranging issues
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Conducted in-depth product and issue resolution research to address customer concerns
- Assisted customers with product selection based on stated needs, proposed use and budget
- Became a Spectrum top performer within 3 months of hire date.
Front Desk Supervisor
Central Florida Medical & Chiropractic Center
06.2016 - 10.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated employee performance and coached and trained to improve weak areas
- Increased patient procedures boosting revenue by 20%..
Education
Bachelor of Science - Business Administration
University of Central Florida
Orlando, FL05.2015
Associate of Arts - Business Administration
Valencia College
Orlando, FL05.2011
Skills
- Data Compiling and Verification
- Payroll Software Proficiency
- Data Recording
- Typing 50 wpm and 10-Key Entry
- Direct Deposit Processing
- Microsoft Word
- Microsoft Excel
- Adobe
- Employee Timesheet Processing
- Checking Time Cards
Timeline
Payroll Coordinator
Energy Air Inc.
07.2023 - 12.2023
Payroll Clerk (Contractor)
Robert Half
08.2022 - 12.2022
Adminstrative Assistant (Contractor)
Vaco
02.2022 - 08.2022
Payroll Administrator
Verizon
07.2019 - 05.2020
Administrative Assistant
Hilton Grand Vacations Inc
12.2018 - 03.2019
Technical Support Representative
Spectrum
12.2017 - 09.2018
Front Desk Supervisor
Central Florida Medical & Chiropractic Center
06.2016 - 10.2017
Bachelor of Science - Business Administration
University of Central Florida
Associate of Arts - Business Administration
Valencia College