Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael Padilla

San Pedro Sula,Cortes

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

General Services Coordinator

KM2 Solutions
08.2022 - Current
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Evaluate budget proposals and financial requests for viability. Forecast financial needs throughout the year. Prepare cost estimates and plans, while providing necessary reporting, documentation, and financial assessments.

Program Manager of Operations

KM2 Solutions
11.2021 - 08.2022
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Identified program obstacles and communicated possible impacts to team.

Supervisor of Operations

KM2 Solutions
03.2018 - 11.2021
  • Performed with positive customer experience through day-to-day supervision and management of Collections. Trained and guided team members to maintain high productivity and performance metrics. Trained new employees on proper protocols and customer service standards. Manage team average of 12 representatives. Reviewed shift reports to understand current numbers and trends

SME Team Leader

KM2 Solutions
10.2017 - 02.2018
  • Assembled, installed and tested new equipment and assisted users in understanding general functions of newly installed equipment. Managed providing support for whole collection production floor.

Collections Specialist

KM2 Solutions
02.2016 - 10.2017
  • Counseled debtors on payment options and arranged installment agreements. Performed with great results and consistent top performer on all sites.

Team Lead

KM2 Solutions
10.2015 - 02.2016
  • Provided primary customer support to internal and external customers. Managed over 5o customer's complaint calls per day.

Customer Service Representative

KM2 Solutions
06.2015 - 10.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

MBA - Human Development

Unitec
Boulevard Kennedy
01.2026

BBA - Business And Industrial Administration

Unitec
Boulevard Kennedy
Current

High School Diploma -

Instituto Bilingue Morazzanni
Colonia Zeron
06-2015

Skills

  • Originality and Creativity
  • Mathematical Calculation and Reasoning
  • Assignment Delegation
  • Decision Making
  • Administrative Management
  • Team Leadership
  • Data Analysis
  • Budgeting and forecasting
  • Strategic planning
  • Quality Standards

Accomplishments

  • Earned the “Guiding Principle Award” Award in 2019 per team nomination.
  • Earned the “Top Supervisor” Award in multiple occasions per team performance.

Timeline

General Services Coordinator

KM2 Solutions
08.2022 - Current

Program Manager of Operations

KM2 Solutions
11.2021 - 08.2022

Supervisor of Operations

KM2 Solutions
03.2018 - 11.2021

SME Team Leader

KM2 Solutions
10.2017 - 02.2018

Collections Specialist

KM2 Solutions
02.2016 - 10.2017

Team Lead

KM2 Solutions
10.2015 - 02.2016

Customer Service Representative

KM2 Solutions
06.2015 - 10.2015

MBA - Human Development

Unitec

BBA - Business And Industrial Administration

Unitec

High School Diploma -

Instituto Bilingue Morazzanni

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Michael Padilla