Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael Padilla

Dallas ,TX

Summary

Proven track record in enhancing customer experiences. Leveraged teamwork and organizational skills to exceed service standards, achieving top performance in high-pressure environments. Fluent in Spanish , ensuring diverse client needs are met with precision and empathy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Call Center Agent, Inbound Sales

DaBella
04.2024 - 08.2024
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
  • Developed an in-depth understanding of company offerings, enabling confident presentation of tailored solutions to clients'' needs.
  • Maintained high-quality customer service by adhering to call center policies and procedures.

Server

Medieval Times
08.2022 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

    • Freezer Worker

    Walmart
    01.2021 - 06.2021
  • Managed restocking duties during peak hours efficiently without compromising workplace safety or product quality standards.
  • Operated heavy machinery such as pallet jacks or forklifts safely while transporting goods within the warehouse environment.
  • Reduced product loss by consistently monitoring inventory levels and reporting discrepancies.
  • Assisted customers with inquiries regarding product availability, location, and storage requirements, providing excellent service at all times.

    • Retail Associate

    Lowes
    03.2020 - 12.2020
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

    • Pizza Maker

    Papa Johns International Inc.
    10.2019 - 01.2020
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.

    • Education

    Associates Degree - Acting

    Kd Conservatory
    Dallas, TX
    06.2021

    Skills

    Goal-Oriented

    Computer Skills

    Typing Speed

    Building rapport

    Customer Service

    Cash Handling

    Communicating with clients

    FLUENT IN LANGUAGE

    Time Management

    Teamwork and Collaboration

    Organizational Skills

    Certification

    Food service

    Timeline

    Call Center Agent, Inbound Sales

    DaBella
    04.2024 - 08.2024

    Server

    Medieval Times
    08.2022 - 04.2024

    Freezer Worker

    Walmart
    01.2021 - 06.2021

    Retail Associate

    Lowes
    03.2020 - 12.2020

    Pizza Maker

    Papa Johns International Inc.
    10.2019 - 01.2020

    Associates Degree - Acting

    Kd Conservatory

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