Michael Padilla
Bakersfield,CA
Summary
Accomplished Store Manager with a proven track record at GNC Live Well, enhancing store operations and customer service management. Spearheaded a mentoring program and retention plan, slashing turnover significantly. Skilled in team leadership and problem-solving, I excel in driving business growth and improving customer relations through strategic planning and outstanding communication.
Overview
8
8
years of professional experience
Work History
Store Manager
GNC Live Well
11.2022 - Current
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
Sunglass Hut
11.2020 - 04.2022
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager
SKECHERS Retail
02.2017 - 11.2020
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Business -
West Adams
Los Angeles, CA06.2015
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
GNC Live Well
11.2022 - Current
Assistant Manager
Sunglass Hut
11.2020 - 04.2022
Assistant Manager
SKECHERS Retail
02.2017 - 11.2020
Business -
West Adams
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