Summary
Overview
Work History
Education
Skills
References
Timeline
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Michael Pagan

Brooklyn,NY

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

21
21
years of professional experience

Work History

Upsell Coordinator

Kakes NYC
Queens, NY
04.2023 - Current
  • Monitored inventory levels and ordered additional supplies as needed.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Resolved customer complaints or answered customers' questions.

Delivery Driver

ELEVATED EXPERIENCES
The Bronx, NY
08.2022 - 03.2023
  • Received daily delivery instructions and route assignments from dispatch.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Checked tires for proper inflation before leaving on each route.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Assisted warehouse personnel in packing orders when necessary.
  • Navigated routes with relevant map programs and GPS systems.
  • Contacted customers prior to delivery to coordinate delivery times.

Night Porter

Quality Eats
Ny, NY
03.2018 - 01.2019
  • Handled customer complaints professionally while ensuring their satisfaction.
  • Conducted nightly rounds of the premises to ensure security measures were in place and effective.
  • Removed leaves and debris from driveway, sidewalks and other areas as directed by management.
  • Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
  • Performed basic maintenance and cleaning.
  • Received deliveries via freight elevator, moving to appropriate locations within building.
  • Reported any maintenance issues or suspicious activities immediately to management.
  • Demonstrated dedication and work ethic through consistent attendance and top-level performance.
  • Ensured that all safety regulations were followed by staff members.
  • Performed regular cleaning duties, including vacuuming carpets, mopping floors, dusting furniture and fixtures, and polishing surfaces.

Concessions Worker

U.s. Open King Mackerel Tournament
Queens, NY
08.2017 - 09.2017
  • Restocked merchandise when needed throughout the day.
  • Stocked concession stands with supplies and food items.
  • Monitored inventory levels of food supplies in order to prevent shortages during busy periods.
  • Checked expiration dates on all products before serving them to customers.
  • Assisted customers in selecting items, taking orders, and providing recommendations.
  • Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
  • Followed company procedures for opening and closing concession stands.
  • Pleasantly served fresh food and beverages to customers at concession stand.
  • Served food and beverages with focus on quality items and superior service.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Made and served coffee, tea and fountain drinks.

Porter

Dr. Karen Lancry
Ny, NY
01.2004 - 01.2015
  • Maintained a safe work environment by adhering to all safety protocols.
  • Organized storage areas to maximize efficiency and promote a neat appearance.
  • Cleaned and maintained the store, including dusting, mopping, sweeping, vacuuming, and restroom maintenance.
  • Ensured that all areas were kept clean and tidy at all times.
  • Performed regular inspections of floors, walls, ceilings, light fixtures for cleanliness standards.
  • Performed basic maintenance and cleaning.
  • Removed leaves and debris from driveway, sidewalks and other areas as directed by management.
  • Sanitized frequented areas and equipment using approved supplies.
  • Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Serviced, cleaned and restocked restrooms.

Education

GED -

The University of The State of New York Education
Albany, NY
03-2019

Skills

  • Business Administration
  • Project Management
  • Staff Supervision
  • Database Management
  • Time Management
  • Performance Improvement

References

References available upon request.

Timeline

Upsell Coordinator

Kakes NYC
04.2023 - Current

Delivery Driver

ELEVATED EXPERIENCES
08.2022 - 03.2023

Night Porter

Quality Eats
03.2018 - 01.2019

Concessions Worker

U.s. Open King Mackerel Tournament
08.2017 - 09.2017

Porter

Dr. Karen Lancry
01.2004 - 01.2015

GED -

The University of The State of New York Education

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