Michael Page
Texarkana,AR
Overview
24
24
years of professional experience
Work History
Truck Shop Lead Mechanic
River Valley Ingredients
06.2019 - 02.2025
- Reduced equipment downtime with proactive maintenance scheduling and timely repairs.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Consistently met or exceeded revenue targets through effective team leadership and efficient workflow management.
- Established a safe working environment through rigorous adherence to safety protocols and regular inspections.
- Developed tailored preventive maintenance programs based on client needs which led to increased customer retention.
- Mentored junior mechanics, sharing expertise in troubleshooting complex mechanical issues to expedite repairs.
- Improved workshop efficiency by streamlining repair processes and implementing time-saving techniques.
- Increased customer satisfaction by delivering high-quality repair services within specified deadlines.
- Built a positive work culture among staff members by promoting teamwork, open communication, and mutual respect among peers.
- Kept up-to-date on industry trends and advancements, incorporating new technology into shop processes where appropriate.
Tow Truck Driver
West Towing
05.2001 - 03.2010
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
- Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
- Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
- Contributed to company growth by generating new leads through networking events and community initiatives.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed routine maintenance on truck to keep in working order.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Inspected load security and checked for damages.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
Education
High School Diploma -
Arkansas High
Texarkana, AR05.1984
Timeline
Truck Shop Lead Mechanic
River Valley Ingredients
06.2019 - 02.2025
Tow Truck Driver
West Towing
05.2001 - 03.2010
High School Diploma -
Arkansas High
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