Michael Paglia
Pound Ridge
Summary
Accomplished professional with a proven track record in sales and law enforcement, notably at Mount Kisco Chevrolet, New York City Police Department and Yonkers Police Department. Expert in customer relationship building and community engagement, I have significantly increased sales revenue and fostered trust within the community. Skilled in sales strategies and conflict de-escalation, I excel in high-pressure environments, delivering exceptional results. I have left all previous employers in good standing.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Salesman
Mount Kisco Chevrolet
09.2019 - Current
- Proficient in Google Suite of products.
- Proficient in multiple CRM platforms.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- General Motors’ Mark of Excellence Award Winner for three (3) consecutive years. Awarded to a small percentage of salesman nationwide for selling minimum of seventy five (75) new units per year.
Police Officer
Yonkers Police Department
07.2005 - 08.2018
- Trained in response and detection of "Active Shooter" situations by the Department of Homeland Security.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Assisted in Field Training of newly appointed and assigned probationary police officers.
Police Officer
New York City Police Department
07.1999 - 07.2005
- Answered emergency calls for help from citizens and business owners.
- Plain clothes unit (3 Years)
- Dignitary Protection Training
- Assisted in special investigations and crime prevention programs.
- Built excellent rapport and working relationship with community to build trust and improve upon communication. (Conditions/Community Policing Unit)
Education
Bachelors Equivalent - Police Science
New York City Police Academy
New York, NY02-2000
Associate of Arts - Criminal Justice
Westchester Community College
Valhalla, NY06-1999
Skills
- Sales and marketing strategies
- Customer Relationship Building
- Upselling and Cross Selling
- Integrity and Honesty
- Conflict de-escalation
- Patience and Empathy
- Community Engagement
Certification
1). Current "Retired" Yonkers Police Identification Card.
2). Letter from Yonkers Police Department that retirement from department was voluntary and in good standing.
3). HR-218 License
4). New York State Full Carry Permit
5). New York State Driver License. D and M endoresments.
6). Emergency Vehicle Operators Corse (EVOC)
Timeline
Salesman
Mount Kisco Chevrolet
09.2019 - Current
Police Officer
Yonkers Police Department
07.2005 - 08.2018
Police Officer
New York City Police Department
07.1999 - 07.2005
Bachelors Equivalent - Police Science
New York City Police Academy
Associate of Arts - Criminal Justice
Westchester Community College
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