Michael Pagrabs

· Generated 15% year-over-year improvement in Outbound performance, resulting in a $3.1MM reduction in annual variable cost.

· Successfully achieved a reduction of over 2% in regional non-exempt attrition by spearheading an enterprise-wide team focused on enhancing new hire experience and implementing effective retention strategies, resulting in annualized savings of $6MM.Improved outbound cost by 15% representing $7.2MM in annualized savings from 3/22 to 2/24.

· Implemented and led Safety Steering Committee aimed at improving Safety ownership across multiple process paths within the building, leading to significant reductions of 35%, 75%, 9.5%, and 33% in FAIR, PIR, RIR, and LTIR respectively.

· Created and led a Leadership Development Program for front-line leaders, leading to a 75% promotion rate in the first cohort. Established long-lasting parameters for future cohorts and collaborated with network resources to implement the program at 3 additional Fulfillment Centers (FCs).

· Completed accelerated growth program for Associate Directors and Directors to complete 6-week training program focused on building psychological safety on a team, delegation, and project management.

· Strategic-ownership for all Launch preparation for an exempt staff made up of 85% external hires. Comprehensive plan allowed for the department to exceed its Launch Operating Plan by 34% which was the highest beat to plan across all 2020 Amazon Robotic Launches.

· Transitioned to an underperforming business unit in the fulfillment center 2 months after Launch, leveraging quick trust-building abilities with team and assessing gaps for a 30% cost reduction in the first 3 months, resulting in $20.2MM of labor savings.

· Adapted quickly to move to Outbound Days Senior Operations Manager role eight weeks ahead of Peak 2021. Team was performing at 47th out of 65 sites nationally.

· Conducted bottoms-up cultural assessment of the Outbound Team in first two weeks assessing main drivers of low performance. Performance increased from 47th in the network to 16th in the network prior to Peak 2021.

· Solved regional-volume gap by implementing new process paths in Outbound and securing resources from the network which led to a 5% increase in capacity to 4.8MM units weekly.