Michael Painter

• Developed and executed performance management programs to increase employee engagement and productivity.
• Established and maintained quality control standards.
• Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Used Software to design training for Type employees and increase company retention and productivity rates Number%.
• Facilitated virtual, in-person and blended learning sessions.
• Built and maintained professional relationships with vendors and suppliers.
• Analyzed and evaluated training effectiveness and program outcomes.
• Provided coaching and mentoring to employees.

• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Monitored cash drawers in Number checkout stations to verify adequate cash supply.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Reduced operational risks while organizing data to forecast performance trends.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reported issues to higher management with great detail.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Controlled reduction of loss inventory by protecting company assets.
• Wrote reports for internal and external crime, burglary, or theft.
• Participated in securing special projects to aid division with better practice delivery.
• Worked closely with law enforcement in investigating and solving theft and fraud cases.
• Monitored paperwork procedures to prevent error-related losses.
• Supervised surveillance, detection and criminal processing related to theft and criminal cases.
• Created and maintained records of security incidents and investigations.
• Performed thorough cash audits and deposit investigations.
• Installed and maintained covert security equipment.
• Monitored store surveillance cameras to detect suspicious behavior.
• Reviewed and updated store security policies and procedures.
• Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
• Self-motivated, with a strong sense of personal responsibility.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Applied effective time management techniques to meet tight deadlines.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Conducted performance evaluations and provided constructive feedback to employees.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Developed detailed plans based on broad guidance and direction.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Defined clear targets and objectives and communicated to other team members.

• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Approved regular payroll submissions for employees.
• Performed regular reviews assessing each employee's performance and developed improvement plans.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Managed senior-level personnel working in marketing and sales capacities.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Store 399 I ran GM. The store moved from a division 1 store to a supercenter.

Ran successful operations in GM, Food and overnights.

• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
• Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
• Created nightly shift task lists to assign duties to each employee.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Managed 30 employees in delivering smooth, productive night shift operations.
• Assessed and adjusted staffing levels to meet operational demands.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Conducted performance evaluations and provided constructive feedback to employees.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Developed detailed plans based on broad guidance and direction.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established team priorities, maintained schedules and monitored performance.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Developed detailed plans based on broad guidance and direction.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Answered customer questions about sizing, accessories, and merchandise care.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Solved customer challenges by offering relevant products and services.
• Prepared merchandise for sales floor by pricing or tagging.
• Managed returns, exchanges and refunds in accordance with store policy.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.