Hi, I’m
MICHAEL PALAD
Baltimore,MD
Summary
Experienced manager with a focus on gambling operations, skilled in the casino and event industries. Utilizes a comprehensive approach integrating both qualitative and quantitative measures. Confident and decisive leader with strong team management, organizational, and customer service skills. Committed to ensuring profitable games while fully complying with commission rules. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to achieve team goals. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with the highest degree of accuracy.
Overview
27
years of professional experience
Work History
MGM National Harbor
POKER SHIFT MANAGER
03.2024 - Current
Job overview
- Monitors entire Poker operation first-hand by continuously circulating to check on operations and correct deficiencies.
- Establishes controls of the gaming environment, ensuring fair play and a positive experience for all players.
- Stays current on games offered at the establishment and ever-changing techniques used by cheaters.
- Maintains customer loyalty to the casino by handling expert and immediate handling of complaints.
- Issues comps to keep players at the property and satisfied for maximum betting.
- Addresses customer behavior head-on to maintain smooth and professional operations.
- Coordinates staff schedules, rotations, and breaks.
- Interviews, hires, and trains new team members.
- Checks on staff regularly and adjusts workflows, assignments, and schedules to stay ahead of expected demand.
- Interprets and enforces rules for gameplay and betting limits.
- Exercises leadership capabilities by successfully motivating and inspiring others.
MGM National Harbor
TABLE GAMES PIT MANAGER
11.2016 - 03.2024
Job overview
- Performed all duties associated with ideal pit management, including overseeing employees from novice to experienced and engaging with all players ranging from beginner to high-limit VIP guests.
- Managed large volume, highest revenue generating pits while practicing the highest degree of yield management to maximize returns.
- Trained staff in Table Games' current policies and procedures.
- Developed training operandi and have led team members in various corporate-wide programs and exercises.
Anne Arundel Community College
ADJUNCT COLLEGE INSTRUCTOR
06.2015 - 01.2022
Job overview
- Delivered college instruction in all table games to beginner, intermediate, and advanced students.
- Currently offered to teach classes each upcoming semester.
Red Palm Events
OWNER/PRESIDENT
10.2012 - 03.2020
Job overview
- Planned, produced, and operated major special events.
- Generated maximum productivity and ROI for all event promoters, producers, talent, vendors, and sponsors.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Md Live! Casino
FLOOR SUPERVISOR
12.2012 - 11.2016
Job overview
- Performed all duties associated with casino table games supervising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Charm City Hospitality
DIRECTOR OF OPERATIONS
02.1998 - 10.2012
Job overview
- Produced large special events and oversaw entire operations from concept to completion.
- Generated maximum returns while exceeding the needs and goals of promoters, producers, talent, vendors, and sponsors at all events.
- Worked directly with major brands on product activation and customer engagement to create seamless points of sale.
- Trained and provided thoroughly knowledgeable staff.
Education
University of Las Vegas Nevada, Las Vegas, NV
Master of Arts from Hospitality Management And Gaming
12.2023
University of Maryland - Baltimore County, Catonsville, MD
Bachelor of Arts from Imaging And Digital Arts
05.2013
Skills
- Staff Management
- Employee Training
- Customer Complaint Resolution
- Adaptability and Flexibility
- Problem-solving aptitude
- Time Management
- Excellent Communication
- Decision-making and Problem-solving abilities
- Goal Setting and Performance Management
- Attention to Detail and Inventory Control
- Teamwork and Collaboration
- Analytical Thinking
References
- Kenneth Smith, Sr. Shift Manager Poker, MGM National Harbor, kennesmith@mgmnationalharbor.com
- Hung Tran, ASM/Floor Manager Table Games, MGM National Harbor, hungtran@mgmnationalharbor.com
- Jennifer Briggs, ASM/Floor Manager Table Games, MGM National Harbor, jbriggs@mgmnationalharbor.com
Affiliations
MGM Planet Protectors BRG - Lead Regional Ambassador
MGM National Harbor CSR Council - Sustainability Chair
Timeline
POKER SHIFT MANAGER
MGM National Harbor
03.2024 - Current
TABLE GAMES PIT MANAGER
MGM National Harbor
11.2016 - 03.2024
ADJUNCT COLLEGE INSTRUCTOR
Anne Arundel Community College
06.2015 - 01.2022
FLOOR SUPERVISOR
Md Live! Casino
12.2012 - 11.2016
OWNER/PRESIDENT
Red Palm Events
10.2012 - 03.2020
DIRECTOR OF OPERATIONS
Charm City Hospitality
02.1998 - 10.2012
University of Las Vegas Nevada
Master of Arts from Hospitality Management And Gaming
University of Maryland - Baltimore County
Bachelor of Arts from Imaging And Digital Arts
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