Michael Palma
Artesia,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Food Server and Leader
Panda Express
Sun Valley, CA
09.2021 - 06.2023
- My responsibilities included attending to customers' needs and requests, up-selling products, and managing a team in a busy environment to ensure smooth operations.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Retail Sales Associate
UNIQLO
Artesia, CA
07.2023 - 05.2024
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
RX Associate
CVS Pharmacy
Campbell, CA
06.2024 - Current
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Verified prescriptions and drug labels, documents and packages.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
Education
High School Diploma -
John H. Francis Polytechnic
Sun Valley, CA06.2022
Computer Science And Programming
Los Angeles Valley College
Valley Glen, CASkills
- Able to learn any task in a timely manner
- Strong communication skills
- Able to deal with problems calmly and effectively
- Excellent organizational skills
- Polite and respectful
- Optimistic
- Energetic
- Sales
- Customer service
- Negotiation
- Bilingual Spanish and English
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
RX Associate
CVS Pharmacy
06.2024 - Current
Retail Sales Associate
UNIQLO
07.2023 - 05.2024
Food Server and Leader
Panda Express
09.2021 - 06.2023
High School Diploma -
John H. Francis Polytechnic
Computer Science And Programming
Los Angeles Valley College
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