Michael Palmer
Croton-on-Hudson,NY
Summary
Detail-oriented Eligibility Examiner with 4 years of experience in reviewing and analyzing SNAP program criteria. Proficient in interpreting regulations and guidelines to ensure accurate case determinations.
Overview
20
20
years of professional experience
Work History
Eligibility Examiner
Westchester County Department of Social Services
White Plains, NY
03.2020 - Current
- Assessed and evaluated applications for eligibility in accordance with established criteria.
- Reviewed, analyzed and verified financial documents to determine applicant's eligibility.
- Conducted interviews with applicants to obtain needed information and verify accuracy of data.
- Researched relevant regulations, statutes and policies to ensure compliance with applicable laws.
- Developed new methods to improve the accuracy and efficiency of the eligibility determination process.
- Attended training sessions to stay up-to-date on changes in policy or procedure.
- Managed caseloads by prioritizing tasks according to urgency.
Licensed Sales Producer
Allstate/Geico Merrit/McDermott/Mullaly Agencies
Croton On Hudson/Cortlandt Manor/Yonkers, NY
04.2018 - 02.2020
- All the duties list below, plus:
- Offered policy guidance and management to promote asset protection.
- Pursued continued professional development through insurance workshops, course and webinars.
- Exceeded company sales goals for new policies.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Ran sales reports to assess individual and team performance and note areas requiring improvement.
- Implemented and maintained agency CRM (Pipedrive).
- Processed applications, payments, corrections, endorsements and cancellations.
- Promoted client retention through high-quality service and follow through.
Bartender
Chianti Il Ristorante
Saratoga Springs, NY
10.2012 - 03.2018
Provided high quality service in a fast paced environment. Advised on menu options, maintained inventory, and improved customer retention.
Marketing Director
ROYLAW, APLC
Huntington Beach, CA
12.2011 - 07.2012
Coordinated
and designed Internet and in-print marketing. In charge of vendors and
collecting payments from clients. Planned and executed new marketing strategies.
Sales Associate
Advantage Auto Network
Albany, NY
04.2004 - 12.2011
Trainer
of salesperson certifications and coordinator for Standards for Excellence Program and Customer Satisfaction Index (CSI) initiatives. In charge
of inventory management Involved in
working from leads and selling automobiles over the phone and in face-to-face
sales situations, with a concentration on sub-prime lending.
Education
Bachelor of Arts - History
University at Albany
2015
Accomplishments
Demonstrated ability to stay current with high-volume casework by implementing proactive workflow strategies.
Continually provided high level customer service in all fields of employment.
Graduated Magna cum laude upon returning to college as an adult.
Implemented marketing strategies that resulted in firm's growth.
Frequent top salesperson within the company.
Completed coursework and examination required to obtain NY State P & C license.
Timeline
Eligibility Examiner
Westchester County Department of Social Services
03.2020 - Current
Licensed Sales Producer
Allstate/Geico Merrit/McDermott/Mullaly Agencies
04.2018 - 02.2020
Bartender
Chianti Il Ristorante
10.2012 - 03.2018
Marketing Director
ROYLAW, APLC
12.2011 - 07.2012
Sales Associate
Advantage Auto Network
04.2004 - 12.2011
Bachelor of Arts - History
University at Albany