Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Michael
References
Timeline
Generic

Michael Palmer

The Bronx,NY

Summary

  • Dynamic security professional with extensive experience at Epic, excelling in surveillance monitoring and incident reporting. Proven ability to enforce safety compliance and resolve conflicts effectively. Recognized for maintaining a secure environment while delivering exceptional customer service. Fluent in Spanish, I adapt quickly to challenges, ensuring safety and satisfaction for all stakeholders.
  • Friendly professional with many years of experience working as welcoming and inviting presence at high-end hotels and apartment buildings. Enthusiastic and helpful customer support staff members catering to specific needs and enhancing overall experiences.
  • Personable and professional Doorman with many years of enthusiastic experience in urban residential apartment building. Hospitable building host with history of running tight ship and cultivating mutually trusting relationships with residents. Dedicated to
  • keeping residents and guests safe and secure and to delivering resourceful and solution-oriented service.
  • Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.
  • Sharp security guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in security procedures and surveillance. Carries out instructions effectively.
  • Highly vigilant and reliable with experience in maintaining secure environments for various establishments including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control with keen observation abilities to detect suspicious activities and enforce property rules. Proven track record in de-escalating potential conflicts and effectively communicating with law enforcement to ensure safety and security. Demonstrated impact in previous positions by reducing incidents of theft and ensuring the well-being of employees and visitors through proactive security measures.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
  • Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
  • Responsible and motivated student, ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
  • Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
  • Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
  • Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
  • Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
  • Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
  • Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
  • Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

12
12
years of professional experience

Work History

Epic
New York, NY
03.2022 - 04.2025
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Reported safety hazards for remediation response.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Maintained high levels of alertness throughout shifts.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
  • Maintained accurate logs of all security incidents to assist in future investigations.
  • Responded to alarms and emergencies, taking immediate action to mitigate risks.
  • Assessing situations accurately, and taking appropriate action as needed to ensure public safety.
  • Facilitated communication between different departments to address security concerns swiftly.
  • Reduced the risk of security breaches by conducting regular audits and assessments of multi-agency drills, designed to test emergency response capabilities.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Assisted in the development and implementation of security policies and procedures.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Confirmed visitor identification prior to granting entry into the building.
  • Responded to alarms and conducted investigations as required.
  • Greeted customers and visitors as they arrived at the premises, checked their identification and provided directions when necessary.
  • Enforced safety regulations within the building, such as fire evacuation procedures, health and safety guidelines and emergency response protocols.
  • Identified suspicious activity to determine appropriate response.
  • Met and greeted tenants, vendors and guests, tracked non-residents via sign-in logbook, denied entry to unauthorized people and answered front-desk telephone.
  • Transferred luggage, trunks and packages to and from rooms, loading areas, vehicles or transportation terminals with baggage carts.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Transported guests around premises or local areas in car or motorized cart.
  • Reported any maintenance issues or damage to property to the relevant personnel in a timely manner.
  • Conducted regular patrols of the building perimeter, looking for signs of criminal activity or trespassers.
  • Monitored CCTV systems, responding quickly to any security issues or suspicious activity.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.

Site Security Officer

Madison
New York, NY
03.2018 - 01.2022
  • Assisted law enforcement officers as required during investigations taking place onsite.
  • Adhered to security procedures and followed safety regulations.
  • Ensured that safety regulations were followed at all times including fire safety regulations.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored CCTV cameras and responded to emergency situations as necessary.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Investigated and reported on incidents such as theft, vandalism, trespassing and other suspicious activity.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Inspected doors, windows and locks to ensure they were secure prior to leaving shift.
  • Prepared detailed reports outlining any incidents encountered while on duty each shift.
  • Performed regular checks of perimeter fencing for signs of tampering or damage.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Provided access control by verifying identification cards of personnel entering the site.
  • Verified credentials of vendors upon arrival before allowing them access to the premises.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Responded quickly to alarms or emergency calls for assistance from staff or patrons onsite.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Conducted daily security patrols of the premises, ensuring all areas were secure and documented any issues or concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Security Assistant

Amazon
New York, NY
06.2016 - 01.2020
  • Responded to potentially unsafe and dangerous situations and recommended relevant course of action.
  • Conducted security checks over a specified area.
  • Inspected and adjusted security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Monitored buildings and grounds by examining doors, windows and gates to confirm locked and secured status.
  • Maintained proper paperwork to provide accurate incident records.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations. By walking through with employees to restore and refresh company products and items that are overdue and not usable. My job is security and doorman, who lets the employees of Amazon in and monitors, making sure no items are being taken or any other things that our company doesn't allow us to do. When it's all done, I escort employees out and scan employees' IDs for login and logout timesheets.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Attended training sessions to maintain knowledge of updated company policies and procedures.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Escorted or drove motor vehicle to transport individuals to specified locations or to provide personal protection.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.

Loader and Unloader

Snapple
New York, NJ
10.2013 - 06.2016
  • Communicated load, product or pallet issues to supervisor.
  • Communicated effectively with managers regarding loading schedules and delivery timelines.
  • Positioned lifting devices to move loaded pallets, skids, and boxes to designated areas.
  • Unloaded materials by hand or with equipment to help team meet work demands.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Unloaded products from incoming transports.
  • Secured items in truck by strapping over protective padding.
  • Prepared outgoing shipments for delivery by securing items onto pallets or into boxes and crates.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Inspected incoming shipments for damage or defects, reporting any discrepancies immediately.
  • Cleaned up spills quickly using appropriate safety protocols such as wearing protective gear when necessary.
  • Verified accuracy of shipping documents against product received.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Performed daily cycle counts and physical inventories of goods stored in the warehouse area.
  • Maintained a safe work environment by adhering to all safety regulations and policies.
  • Ensured proper placement of materials on shelves and maintained inventory records as needed.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
  • Labeled containers accurately with correct item codes, weight, destination address.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Utilized computer programs to track orders and update inventory levels accordingly.
  • Used scanners to track parcel information, condition or receipt.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Education

High School Diploma -

Bronx Community College
Bronx, NY
03-1998

Skills

  • Surveillance monitoring
  • Incident reporting
  • Access control
  • Emergency response
  • Safety compliance
  • Conflict resolution
  • Customer service
  • Patrol management
  • Documentation accuracy
  • Security policy enforcement
  • Strong interpersonal skills
  • Service request coordination
  • CCTV monitoring
  • Professional appearance
  • Visitor management
  • Security awareness
  • Employee and visitor screening
  • Honest and dependable
  • Effective communication
  • Write reports
  • Adaptability and flexibility
  • Multitasking Abilities
  • Superb surveillance skills
  • Excellent communication
  • Equipment monitoring
  • Written communication
  • Relationship building
  • First aid training
  • Teamwork
  • Self motivation
  • Goal setting
  • Safety regulations
  • Problem solving
  • Communication skills
  • Attention to detail
  • Investigation documentation
  • Premises patrol
  • FLUENT IN SPANISH
  • Emergency evacuation procedures
  • Theft prevention training
  • Entrance control
  • CCTV surveillance
  • Conflict resolution techniques
  • Security guard license
  • Relationship building and management
  • Asset protection
  • Shift work experience

Affiliations

  • CONTEXTS:
  • ACTIONS:
  • RESULTS:
  • OPEN MINDED:
  • COMFORTABLE: Promoting yourself & having Confidence When speaking About Yourself (IDentifying) yourself (Myself) And All My Strengths & Trusted colleagues ,close friends & Family Opinion's Reflect on what others admire about you and consider creating anecdotes to support these aspects. Practise talking about yourself to your friends or even to yourself in the mirror. Over time, you're likely to gain more confidence when speaking about yourself.
  • Once they understand your capabilities and competency in the workplace, they may begin to give you more responsibilities and better opportunities to perform and build your portfolio promoting yourself, it's crucial to state facts and use numbers to quantify your success.
  • DEVELOP PEOPLE SKILLS: Having people skills means getting along with others and diffusing potential conflicts. If i caring and empathetic, I may increase the chances of successfully improving your people skills. i Try relating to the anecdotes of others and understand what they see, think and feel. Think about situations from others' perspectives rather than my own.
  • EVALUATE: i Remember to set timelines and goals to keep myself accountable and measure my progress. A good way to keep myself focused on the end goal is to ask a friend or family member to keep you accountable by asking if i've met certain milestones at specific intervals. This way, I can rely on external motivation to improve myself in the long term.
  • LEARN CONTINUALLY:To ensure you stay at the top of your abilities, learning continually over the years is one option. Maintain your intellectual curiosity to learn, read, discuss and explore. Think from the perspectives of others, and acquire the ability to view issues from multiple lenses. Consider attending professional courses or seminars to benefit from the expertise and experience of more knowledgeable people
  • IMPROVE YOUR COMMUNICATION SKILLS BE OPEN TO NEW EXPERIENCE:Communication skills are crucial in the workplace since you communicate daily with multiple parties, from colleagues to clients. Learning to speak tactfully, clearly and concisely can help you build a successful career as others may view you as competent at your job. Watch videos about improving your public speaking and body language. Speak slowly and clearly, with deliberation and correct grammar to maintain a professional image.
  • FIND A FOCUS IN LIFE:Being clear about what goals you want to achieve in life can improve your ability to become a well-rounded person. After setting a life goal, consider what steps to take to help you achieve those goals. Break up these steps into smaller and more manageable tasks. Then, compare these steps with where you're in life at present to understand the challenges to overcome in your self-development journey.
  • PRACTISE LISTENING SKILLS: Being a good listener can help you become a well-rounded person because you learn new information when listening to others. During meetings, other more experienced colleagues may share insights or analyses about projects you've not heard about. By listening attentively, you can mimic their thought process to achieve similar or better results. Also, listening allows you to understand the main points of the conversation and makes you better able to focus on the results you're aiming to achieve. This ensures the timely completion of your projects and enhances communication between you and your colleagues.
  • DO RESEARCH : Since they may share tips and ways to overcome obstacles in your way, your journey to becoming a well-rounded individual may be easier. You can combine the positive traits of multiple people to formulate your ideal version of a well-rounded professional.
  • BE MORE ACTIVE: Balancing the mental and physical aspects of being well rounded can help you excel in the workplace. With better health, you may feel more energetic, having a greater capacity to take on more work or responsibilities. As such, your manager may find it worthwhile to prioritise your professional development over that of your colleagues. This way, you gain a better chance of receiving promotions or salary increases.

Accomplishments

  • SAFETY SECURITY
  • ENHANCING SECURITY,IMPROVING CUSTOMER SATISFACTION,AND CONTRIBUTING TO OVERALL EFFECIENCY OF AN ORGANIZATION
  • PREVENTING BREACHES
  • RESPONDING TO EMERGENCIES
  • ENFORING RULES AND REGULATIONS
  • OTHER NOTABLE ACCOMPLISHMENTS
  • TEAMWORK & LEADERSHIP
  • REPORT WRITING
  • CONFLICT RESOLUTION: EFFECTIVEY managing and de-escalating conflict situations,preventing escalation .
  • successfully resolving tense situations and preventing escalation to violence.
  • improving safety awareness : creating and implementing safety awareness programs to educate individuals about security procedures and emergency protocols.
  • Providing exceptional

Languages

Spanish
Professional
English
Professional

Michael

  • HELLO THERE ...im Michael but you can call me Mike.
  • im the oldest child outta 6 kids & being the only boy in the house with 6females showed me a lot growing up and getting older to work .it really helped me out with a few things i learn a lifetime of experiences talents, and skills to summarize in a paragraph, or two. and i faced a few challenges that got me where i am today . I was always mature for my age. i had a lot of people like friends who invested in me,and i excelled at most of many and varied hobbies .my family and friends had they expectations . I gradually stopped my extra curricular activities, including music and art lessons and chose to work instead. I GRADUATED AT TOP OF MY CLASS.
  • ALSO LUCKY: i was very lucky enough to be awarded three employee of the month awards at my current job at that moment and more than any other employee. made me more humble .then to brag'and i learned the different between the two. i was lucky enough to be awarded three employee of the month awards .turns out it was a company record.
  • I am a hard-working and driven individual who isn't afraid to face a challenge .
  • im passionate about my work and i know how to get the job done. i would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything i do.
  • what i like most about my current jobs is that it gives the opportunity learn and be creative,and it looks like this position would do the same . im a great fast learner and great listener and put my job needs first and i take my workplace serious as if its my company or business or name on the line. very outspoken and people person and know you wont regret your decision and wont cause any negative,consequences or feelings of remorse later on . IM RESPONABLE AND ACCEPTING Responsibility for my own actions,and learning from my mistakes .BY ACKNOWLEDGING YOUR FEELINGS ,FORGIVING YOURSELF,AND TAKING STEPS TO CORRECT ANY HARM CAUSED ,YOU CAN MOVE FORWARD WITHOUT DWELLING ON THE PAST REGRETS .& DO BETTER THAN YESTERDAY .I DONT SEE MYSELF BETTER OR HIGHER THAN ANYONE OR TRY TO ACT ,ACTING LIKE MYSELF MICHAEL IS BETTER THEN TO FAKE IT JUST SO I CAN MAKE IT IN DOORS I SET AND SEE'N) MYSELF INTO. MY NAME AND MY SKILLS CAN SPEAK FOR ITS SELF AND MY BACKAROUND IS THE REAL REASONS WHY I GO HARD & MAKE SURE I PUT MY JOB FIRST AND LAST. I HAD WATCH MY GRANDMA WORK SO HARD AND NEVER PLAYED WHEN IT CAME TO HER JOB & SHE DID THAT FOR 40YEARS STRIGHT WITH THE SAME JOB AND STILL WORKED LIKE ITS HER FIRST DAY ' ON TIME ,NEVER LATE 'SHE THERE 15mins BEFORE SHE CLOCK IN & CLOCK OUT AN HOUR AFTER HER TIME TO CLOCK OUT BECAUSE SHE HELPING CO-WORKS CLEANING UP AND DOING WHAT THEY ASK WITHOUT ANY PROBLEMS .SO I LEARNED ALOT WHEN IT COMES TO HAVING A JOB AND PUTTING YOUR BEST INTO IT . THANK YOU : MP

References

References available upon request.

Timeline

Epic
03.2022 - 04.2025

Site Security Officer

Madison
03.2018 - 01.2022

Security Assistant

Amazon
06.2016 - 01.2020

Loader and Unloader

Snapple
10.2013 - 06.2016

High School Diploma -

Bronx Community College

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