Michael Panameno Castro
Houston
Summary
Results-oriented Customer Service Professional with extensive experience in cash handling and conflict resolution. Expertise in payment processing and drawer balancing, ensuring accuracy and efficiency in high-pressure environments. Committed to operational excellence and teamwork, delivering exceptional service and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Restaurant Team Member
McDonald's
Houston, TX
04.2024 - Current
- Enhanced guest satisfaction through exceptional customer service in fast-paced environment.
- Accurately processed transactions while maintaining balanced cash drawer at cash register.
- Ensured food safety and quality standards by collaborating with team members during preparation.
- Maintained dining area cleanliness, significantly contributing to positive guest experiences.
- Trained new employees on operational procedures and compliance with company policies.
- Effectively resolved customer complaints, showcasing strong problem-solving skills and empathy.
Cashier
Burlington Coat Factory Department Store
Houston, TX
08.2022 - 01.2024
- Increased efficiency by processing customer transactions using point-of-sale systems.
- Ensured balanced cash drawer by maintaining accurate end-of-shift totals.
- Enhanced customer satisfaction by assisting with product inquiries and returns.
- Restocked merchandise collaboratively, improving store appearance and customer experience.
- Trained new cashiers on register operations and customer service protocols effectively.
- Resolved customer complaints quickly, fostering positive shopping experiences.
Construction Worker
Ruiz Remodeling
Houston, TX
04.2021 - 07.2022
- Ensured safety and efficiency through thorough inspection of tools and equipment.
- Assisted with door and window installations, enhancing overall project completion.
- Removed debris from work sites, ensuring compliance with waste disposal protocols.
- Supported skilled trades by providing essential labor assistance on various projects.
- Operated machinery following strict safety protocols to prevent workplace accidents.
- Coordinated with subcontractors to meet quality standards, boosting client satisfaction.
Education
High School Diploma -
Hastings High School
Houston, TXSkills
- Payment Processing
- ID Verification
- Drawer Balancing
- Payment Collection
- Customer Service
- Cash Handling
- Cleaning and Sanitizing
- Merchandise Restocking
- Conflict Resolution
- Product Recommendation
- Returns Processing
- Customer Assistance
Timeline
Restaurant Team Member
McDonald's
04.2024 - Current
Cashier
Burlington Coat Factory Department Store
08.2022 - 01.2024
Construction Worker
Ruiz Remodeling
04.2021 - 07.2022
High School Diploma -
Hastings High School