Summary
Overview
Work History
Education
Certification
Skills
Timeline
Generic
MICHAEL PAPATSOS

MICHAEL PAPATSOS

Rancho Cucamonga,CA

Summary

Experienced business professional seeking a full-time position in a management capacity with growth potential. Recognized for managing multiple projects concurrently with emphasis on detail, problem solving, and the ability to work under pressure in order to meet deadlines producing successful results. Acknowledged for collaborating effectively with key decision makers and clientele. Strengths include excellence in the areas of communications, project management, event planning, and organizational skills. Proficient knowledge of Microsoft and Adobe suite of products.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Delivery Driver

GrubHub
Rancho Cucamonga, CA
02.2020 - Current
  • Achieved consistently high customer scores due to exceptional service and established positive relationships with customers through courteous interactions
  • Inspected vehicle and personally handled routine upkeep
  • Collaborated with platform support teams to address any operational concerns
  • Coordinated with restaurant staff on order accuracy and pickup times
  • Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction
  • Followed company protocols regarding cancellations, refunds, and other requests from customers
  • Complied with company policies related to safe driving practices and procedures
  • Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience

Real Estate Agent

Self-employed
Rancho Cucamonga, CA
07.2018 - Current
  • Assessed market comparatives to estimate property values accurately
  • Facilitated contract preparation, escrow documentation, and deed processing
  • Conducted goal-setting meetings to enhance new agent lead-generation techniques
  • Developed effective marketing plans to strengthen property visibility
  • Cultivated relationships with key stakeholders across legal, lending, and local leadership sectors
  • Resolved issues and conflicts during the purchase or sale of real estate property
  • Coordinated property closings to ensure accurate signing of documents and smooth fund disbursement
  • Guided buyers through property visits and inspections, offering insights on value and suitability
  • Prepared tailored property lists based on buyers' preferences and budgets

Operations Manager/Owner

North Star Transport LLC
Rancho Cucamonga, CA
10.2016 - 07.2018
  • Coordinated transit routes with precision, adjusting schedules for timely cargo pick-up and delivery
  • Facilitated communication between customers and drivers to address logistical concerns
  • Developed spreadsheets for financial oversight and expense matching
  • Developed systems to enhance the coordination of daily operational tasks
  • Delivered administrative management and logistical assistance to diverse customers
  • Directed dispatching and routing operations for transportation vehicles
  • Coordinated and supervised staff workloads to comply with the company's standards
  • Oversaw complaint resolution processes, ensuring swift and accurate outcomes
  • Verified compliance with safety regulations in all operational activities
  • Conducted safety audits to encourage adherence to workplace safety protocols

Operations Supervisor

Home Depot, Inc.
San Bernardino, CA
10.2013 - 10.2016
  • Reviewed client concerns to allocate accountability and resolve them effectively
  • Reviewed and optimized store system notes to speed up customer order processing
  • Generated and updated store inventory records for yearly audits
  • Conducted audits and maintained operations reports (i.e., accountability, hands-on, point-of-sale discrepancy, and book and physical)
  • Supervised everyday operations involving cash handlers, sales associates, and auxiliary staff
  • Interpreted and enforced workplace safety policies and standard operating procedures
  • Trained personnel on product knowledge, customer service, and operations strategies
  • Completed quarterly reviews assessing employee performance

Human Resources Supervisor

Home Depot, Inc.
Pleasanton, CA
01.2009 - 10.2013
  • Managed the store's full-cycle recruiting process (i.e., entering job requisitions, scheduling/conducting hiring events, marketing positions through social media/job boards, candidate screening, hiring manager for all internal/external hourly candidates, processing background/drug tests, extending/negotiating job offers, I-9 compliance processing, and conducting new hire orientation/training programs)
  • Entered and managed applicant data through talent acquisition software (AIMS)
  • Managed and maintained employee timekeeping systems by utilizing workforce management tools like KRONOS
  • Developed and analyzed scheduling performance charts to assess workforce requirements
  • Analyzed sales and hour forecasts to effectively plan store staffing
  • Generated quarterly associate performance review schedules
  • Facilitated company town hall meetings to develop and implement action plans
  • Managed comprehensive benefits administration encompassing medical/dental insurance, 401(k) plans, and leave policies
  • Oversaw affirmative action and accommodation programs

Project Coordinator

Home Depot, Inc.
Fremont, CA
04.2007 - 01.2009
  • Developed sales and marketing strategies aimed at increasing lead generation for the In-home Services Division
  • Surpassed sales targets through strategic utilization of store staff to produce service leads
  • Organized sales events in collaboration with multiple organizations and agencies
  • Collaborated with leadership to design impactful marketing strategies for lead generation

Education

Bachelors of Science - Business Management

University of Phoenix
Livermore, CA
01.2011

Associates of Arts - Graphic Design

Platt College
Ontario, CA
01.2002

Certification

Foundations of Leadership Certification

The National Society of Leadership and Success, 08/2020

Real Estate Salesperson License (#02074528)

California Association of Realtors, 11/2018

Skills

  • Administrative Operations Proficiency
  • Adobe Graphic Design Software (Illustrator)
  • Adobe Graphic Design Software (Photoshop)
  • Adobe Graphic Design Software (Quark)
  • Attention to Detail
  • Customer Service Expertise
  • Effective Time Management
  • Excellent Communication Skills
  • Problem-solving Skills
  • Proficient in Microsoft Office Suite
  • Proficient in Publisher
  • Strategic Marketing
  • Strong Organizational Skills
  • Strong Work Ethics
  • Talent Acquisition Software (AIMS)
  • Workforce Management Software (Kronos)
  • Workforce Training Facilitator

Timeline

Delivery Driver

GrubHub
02.2020 - Current

Real Estate Agent

Self-employed
07.2018 - Current

Operations Manager/Owner

North Star Transport LLC
10.2016 - 07.2018

Operations Supervisor

Home Depot, Inc.
10.2013 - 10.2016

Human Resources Supervisor

Home Depot, Inc.
01.2009 - 10.2013

Project Coordinator

Home Depot, Inc.
04.2007 - 01.2009

Bachelors of Science - Business Management

University of Phoenix

Associates of Arts - Graphic Design

Platt College

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MICHAEL PAPATSOS