Michael Papp
Polk City
Summary
Dynamic and dependable professional with a valid Class B Commercial Driver's License with passenger and air brake endorsements, experienced at Walt Disney World Company. Proven track record in ensuring passenger safety and delivering exceptional customer service. Skilled in GPS navigation and adept at problem-solving, consistently meeting deadlines and enhancing guest experiences. Experienced Coach Bus Driver with background in safe and efficient transport of passengers to various locations. Strengths include exceptional knowledge of route planning, active listening skills, and ability to maintain calm under pressure. Contributed to improved passenger safety and satisfaction in previous roles through careful driving and effective communication.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Coach Bus Driver
Walt Disney World Company
Lake Buena Vista
03.2023 - 08.2025
- Operated coach buses for guest transportation throughout the Disney resort.
- Ensured passenger safety by following all traffic regulations and company policies.
- Assisted guests with boarding and disembarking from the coach buses.
- Conducted pre-trip inspections to maintain vehicle readiness and safety standards.
- Communicated effectively with dispatch regarding route changes and passenger needs.
- Provided exceptional customer service while addressing guest inquiries and concerns.
- Monitored the condition of the bus, ensuring it was in a safe working order before each trip.
- Interacted positively with customers throughout their journey by answering questions in a friendly manner.
- Responded quickly to emergency situations in a calm manner while following safety protocols.
- Greeted new passengers when they boarded the coach bus and provided them with instructions for their journey.
- Followed all company policies relating to customer service standards during interactions with passengers.
- Reported any mechanical issues encountered while driving back to base after each shift.
- Assisted disabled or elderly passengers getting on and off buses by providing physical support as needed.
SEASONAL DELIVERY DRIVER
UPS
Davenport
10.2022 - 01.2023
- Utilized relevant map programs and GPS systems to navigate routes.
- Secured merchandise on truck with straps and braces to prevent damage during transportation.
- Loaded and unloaded trailer by lifting and carrying freight.
AUTOMOTIVE PORTER
Fields Motorcars
Lakeland
06.2022 - 10.2022
- Delivered loaner vehicles to customer locations.
- Then bring in customer vehicles/RV back to dealership for repairs.
- Once repairs are completed, return customer vehicle to customer location and return the loaner back to the dealership.
- One of our large customers was Amazon, so we often portered their vans/trucks.
SR. TECH SUPPORT SPECIALIST II
CompuCom
Pittsburgh
01.1999 - 09.2021
- Supported full range of network hardware and operating systems in customer base.
- Handled customer complaints and escalated issues according to procedures.
- Delivered support for internet service and connectivity-related issues pertaining to operating system, PC and browser configuration.
- Troubleshot issues on device-specific problems, network performance and internet connectivity.
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
PT CDL REFRIGERATED TRUCK DRIVER
Market Day Fundraising Cooperative of Cranberry Township
Cranberry Township
06.1995 - 12.1998
- Delivered refrigerated food to various schools in a 3 state area as part of the fundraiser cooperative.
- Completed deliveries before assigned deadlines to increase customer satisfaction.
- Secured packages in trucks using padding and ratchet straps.
- Checked order contents and quantities to prevent delivery mistakes and increase service accuracy.
- Reported vehicle problems and needed repairs to management.
- Entered order, product and vehicle information into company databases for tracking.
- Followed road safety regulations and traffic laws to prevent accidents and vehicle damage.
- Collected signatures from customers to confirm order completion and accuracy.
- Maintained vehicle logs, records of cargo and billing statements in accordance with regulations.
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Read maps and followed written and verbal geographic directions.
- Reported mechanical problems encountered with vehicles.
- Verified contents of inventory loads against shipping papers.
- Inspected vehicles before trips to locate and eliminate potential mechanical problems.
Education
Class B CDL With Passenger Endorsement - Truck Driving
Career Tech
Lakeland, FL03-2023
ASSOCIATES DEGREE - SPECIALIZED TECHNOLOGY IN COMPUTER REPAIRS
Penn Technical Institute
Pittsburgh, PA04.1978
Skills
- Valid Class B Commercial Driver's License
- Food Delivery
- GPS And Route Planning
- Map Reading Skills
- Loading And Unloading
- Local Delivery
- Pre-Trip And Post-Trip Inspections
- Dependability And Honesty
- Customer Relationships
- Valid Vehicle Insurance And Registration
- Traffic Laws And Regulations
- Vehicle operation
- Passenger assistance
- Dispatch communication
- Trip logistics
- Time management
- Problem solving
- Attention to detail
- Adaptability
- Punctuality
- Road safety awareness
- Weather adaptation
Certification
- FL CDL license with passenger and air brake endorsements, #P100541581850
- PA CDL license with passenger and air brake endorsements, #18150194
References
References available upon request.
Timeline
Coach Bus Driver
Walt Disney World Company
03.2023 - 08.2025
SEASONAL DELIVERY DRIVER
UPS
10.2022 - 01.2023
AUTOMOTIVE PORTER
Fields Motorcars
06.2022 - 10.2022
SR. TECH SUPPORT SPECIALIST II
CompuCom
01.1999 - 09.2021
PT CDL REFRIGERATED TRUCK DRIVER
Market Day Fundraising Cooperative of Cranberry Township
06.1995 - 12.1998
Class B CDL With Passenger Endorsement - Truck Driving
Career Tech
ASSOCIATES DEGREE - SPECIALIZED TECHNOLOGY IN COMPUTER REPAIRS
Penn Technical Institute
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