Michael Park
Vancouver,WA
Summary
Dynamic leader with proven managerial and supervisory experience, adept at team building and motivation. Achieved significant improvements in team productivity and customer satisfaction through strategic planning and effective communication. Professional individual prepared for high standards and impactful results. Background includes managerial and supervisory experience in sales and collections. Known for strong team collaboration and adaptability. Skilled in customer relations and providing high quality customer service. Experienced with office administration and clerical tasks. Utilizes organizational skills and attention to detail to manage schedules and documentation effectively. Strong understanding of administrative procedures and team support.
Overview
17
17
years of professional experience
Work History
Sales Manager
Issy Auto Sales
10.2019 - Current
- Developed and implemented sales strategies to increase market share and enhance customer engagement.
- Led a high-performing sales team, fostering a culture of motivation and accountability.
- Collaborated with marketing teams to create targeted promotional campaigns that drove revenue growth.
- Conducted regular training sessions to enhance team skills and improve overall sales techniques.
- Managed client relationships, ensuring satisfaction through exceptional service delivery and follow-up support.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Collections Supervisor
Diversified Consultants Inc.
08.2012 - 10.2019
- Supervised and monitored a team of 12 collection agents.
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Enforced state and federal collection laws (FDCPA).
- Monitored live collection calls.
- Met monthly collection quotas.
- Established performance metrics to evaluate team success and identify areas for improvement.
Sales Manager
Premier Auto Group
02.2009 - 08.2012
- Utilized data analytics to refine sales techniques for improved customer engagement.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
- Crafted targeted campaigns for increased market penetration and brand visibility.
- Cultivated a high-performing sales team for improved morale and increased productivity.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Associate of Science - Communications
Portland Community College
Portland, Oregon, OR06-2005
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Billing and invoicing
- Customer follow-up
- Database entry
- Team collaboration
- Cash management
- Problem-solving
Timeline
Sales Manager
Issy Auto Sales
10.2019 - Current
Collections Supervisor
Diversified Consultants Inc.
08.2012 - 10.2019
Sales Manager
Premier Auto Group
02.2009 - 08.2012
Associate of Science - Communications
Portland Community College