Summary
Overview
Work History
Education
Skills
Teaching Philosophy
References
Timeline
Generic
Michael Parker

Michael Parker

Summary

Long time restaurateur seeking a position with a software company that eases the burdens of managing a restaurant. Leveraging 25+ years in the restaurant industry with expertise in Toast, Micros, NCR, RSI, QSR Online, Compeat and R365 for use in multi location establishments. I am passionate about empowering restaurateurs with the skills needed to optimize their operations through technology.

Overview

24
24
years of professional experience

Work History

President

Divine Solutions, LLC
04.2006 - Current
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
  • Streamlined organizational processes by evaluating current systems and implementing improvements.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Spearheaded talent acquisition efforts, attracting top-tier talent to build a high-performing team.
  • Directed change management initiatives that aligned employees with evolving business objectives.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Designed employee development programs that enhanced skill sets while retaining top performers.
  • Reduced operational costs through strategic cost management initiatives.

Restaurant General Manager

Juliet Italian Kitchen
01.2023 - 11.2023
  • Managed the Downtown location
  • Trained their managers in the use of Toast Multi Location Management, R365 accounting, payroll and hire
  • Opened their new location, Juliet Italian Kitchen - GTX.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.

Owner/Operator

Opal Divines Austin Grill
03.2000 - 11.2023
  • Managed up to 5 locations
  • Last location closing this year.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

Education

No Degree - Environmental Design

Texas A&M University
College Station, TX

Skills

  • Talent Development
  • Inventory Management
  • Schedule Coordination
  • Cost Control
  • Labor Management
  • Staff Training
  • Customer Service
  • Partnership Development
  • Process Improvement
  • Risk Mitigation
  • Brand Management
  • Employee Relations

Teaching Philosophy

I believe in leading people to finding the solutions themselves rather than just showing them. People learn better when they do than when they watch.

References

Available upon request

Timeline

Restaurant General Manager

Juliet Italian Kitchen
01.2023 - 11.2023

President

Divine Solutions, LLC
04.2006 - Current

Owner/Operator

Opal Divines Austin Grill
03.2000 - 11.2023

No Degree - Environmental Design

Texas A&M University

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Michael Parker