Michael Parker
Tomball,TX
Summary
Responsive team leader with strong management background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
17
17
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Houston, TX
09.2017 - Current
- Trained and mentored new associates on department policies and procedures.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Established goals for each team member and monitored progress towards those objectives.
- Monitored department operations to ensure productivity standards were met.
- Ensured compliance with all safety regulations across the department.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Analyzed data to identify areas of improvement within the department.
- Performed opening and closing duties as part of management team and handled cash management.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Delegated tasks efficiently while prioritizing daily operations needs.
- Provided exceptional customer service through active engagement.
- Assisted in hiring process, including interviewing candidates.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Store Manager
CVS Pharmacy
Tomball, TX
04.2007 - 08.2017
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Conducted performance evaluations and provided feedback for growth.
- Fostered positive relationships with clients and vendors.
- Drove customer satisfaction by addressing concerns or feedback promptly.
- Cultivated a positive work environment promoting teamwork.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Science - Physical Fitness Education
Fullerton College
Fullerton, CA05-2006
Skills
- POS systems operations
- Stock management
- Process and procedure development
- Growth planning
- Problem-Solving
- Multi-tasking mastery
- Leadership skills
- Inventory Management
- Workplace Safety
- Customer Service
Timeline
Department Supervisor
Lowes Home Improvment
09.2017 - Current
Store Manager
CVS Pharmacy
04.2007 - 08.2017
Associate of Science - Physical Fitness Education
Fullerton College