Michael Parker
Bedford,VA
Summary
Versatile business leader bringing [Number] years of experience as accomplished [Job Title]. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in [Industry].
Overview
13
13
years of professional experience
Work History
President/Owner Operator
Parker Logistics Incorporated
02.2020 - Current
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with 2 managers and 11 employees for improved collaboration and efficiency.
- Directed change management initiatives that aligned employees with evolving business objectives.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
- Adopted cutting-edge technologies to improve productivity levels within the organization.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Parts Manager
Pinkerton Chevrolet
03.2017 - 02.2020
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Managed a team of 6 parts specialists, providing training and support to improve their performance and productivity.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
Customer Service Phone Agent
Liberty University
03.2013 - 03.2017
- Enhanced customer satisfaction by efficiently addressing and resolving queries in a timely manner.
- Reduced call wait times by effectively prioritizing calls and multitasking during peak hours.
- Maintained high levels of first-call resolution, swiftly identifying students issues and providing appropriate solutions.
- Assisted students with educational inquiries, guiding them through the selection process for optimal results.
- Provided outstanding support to fellow team members, fostering a collaborative work environment and boosting overall performance.
- Kept detailed records of student interactions, updating account information as necessary for future reference.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Courier
FedEx:Ground
05.2011 - 02.2013
Education
MBA - Project Management
Liberty University
Lynchburg, VA12.2015
Bachelor of Science - Sport Management
Liberty University
Lynchburg, VA05.2009
Skills
- Project Management
- Policy Development
- Cost Control
- Staff Management
- Operations Oversight
- Business Planning
- Profitability Optimization
- Leadership Team Building
Timeline
President/Owner Operator
Parker Logistics Incorporated
02.2020 - Current
Parts Manager
Pinkerton Chevrolet
03.2017 - 02.2020
Customer Service Phone Agent
Liberty University
03.2013 - 03.2017
Courier
FedEx:Ground
05.2011 - 02.2013
MBA - Project Management
Liberty University
Bachelor of Science - Sport Management
Liberty University
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