Summary
Overview
Work History
Education
Skills
Timeline
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Michael Parker

Bedford,VA

Summary

Versatile business leader bringing [Number] years of experience as accomplished [Job Title]. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in [Industry].

Overview

13
13
years of professional experience

Work History

President/Owner Operator

Parker Logistics Incorporated
02.2020 - Current
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Developed strong partnerships with 2 managers and 11 employees for improved collaboration and efficiency.
  • Directed change management initiatives that aligned employees with evolving business objectives.
  • Delivered operational excellence by optimizing resources, processes, and overall cost structure.
  • Adopted cutting-edge technologies to improve productivity levels within the organization.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Streamlined organizational processes by evaluating current systems and implementing improvements.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.

Parts Manager

Pinkerton Chevrolet
03.2017 - 02.2020
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Managed a team of 6 parts specialists, providing training and support to improve their performance and productivity.
  • Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.

Customer Service Phone Agent

Liberty University
03.2013 - 03.2017
  • Enhanced customer satisfaction by efficiently addressing and resolving queries in a timely manner.
  • Reduced call wait times by effectively prioritizing calls and multitasking during peak hours.
  • Maintained high levels of first-call resolution, swiftly identifying students issues and providing appropriate solutions.
  • Assisted students with educational inquiries, guiding them through the selection process for optimal results.
  • Provided outstanding support to fellow team members, fostering a collaborative work environment and boosting overall performance.
  • Kept detailed records of student interactions, updating account information as necessary for future reference.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Courier

FedEx:Ground
05.2011 - 02.2013

Education

MBA - Project Management

Liberty University
Lynchburg, VA
12.2015

Bachelor of Science - Sport Management

Liberty University
Lynchburg, VA
05.2009

Skills

  • Project Management
  • Policy Development
  • Cost Control
  • Staff Management
  • Operations Oversight
  • Business Planning
  • Profitability Optimization
  • Leadership Team Building

Timeline

President/Owner Operator

Parker Logistics Incorporated
02.2020 - Current

Parts Manager

Pinkerton Chevrolet
03.2017 - 02.2020

Customer Service Phone Agent

Liberty University
03.2013 - 03.2017

Courier

FedEx:Ground
05.2011 - 02.2013

MBA - Project Management

Liberty University

Bachelor of Science - Sport Management

Liberty University

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Michael Parker