Summary

Overview

Work History

Education

Skills

Timeline

Michael Parker

Boonton,NJ

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings Number years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Dedicated CDL driver with expertise in the Tri- State Area . I have a long history in driving in the 5 boroughs of New York and Long Island.

Overview

years of professional experience

Work History

Project Manager / Driver

Liberty Moving and Storage

Commack, NY

10.2018 - 07.2022

Met project deadlines without sacrificing build quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Driver/ Installer

Abetta Safe & Lock

Farmingdale, NY

10.2017 - 10.2018

Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.

Loan Officer / Team Manager

AMB Mortgage

Garden City, NY

01.2013 - 08.2015

Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Maintained strict confidentiality of bank records and client information.
Submitted loan applications to underwriter for verification and recommendations.
Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

Loan Officer/ Team Manager

Lend America/ Consumer Home Mortgage

Melville, NY

08.1995 - 01.2013

Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Maintained strict confidentiality of bank records and client information.
Submitted loan applications to underwriter for verification and recommendations.
Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Examined customer loan applications for loan approvals and denials.
Developed strong relationships with customers through high levels of customer service.
Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Originated, reviewed, processed, closed, and administered customer loan proposals.

Dispatcher Manager

Envirosafe Transport Inc

Bethpage, NY

01.1988 - 07.1995

Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
Optimized resource allocation with strategic scheduling of staff shifts based on anticipated call volumes and workload demands.
Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
Enhanced dispatch efficiency by streamlining communication processes and implementing a new routing system.
Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.

Driver/ Dispatcher

Graf Air Associates

Jamaica, NY

06.1981 - 12.1987

Followed all relevant traffic laws and safety regulations.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Communicated with customers to provide delivery updates and confirm delivery locations.
Coordinated efficient routes to avoid delays and optimize schedules.
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Enhanced vehicle longevity with regular maintenance checks and repairs as needed.