Summary
Overview
Work History
Education
Skills
References
Name
Personal Information
Contact
Education
Timeline
Interests
Generic

Michael Parker

Customer Service Representative
Albany,US

Summary

Dynamic professional with proven expertise in customer service and technical support, exemplified during tenure at T-Mobile. Skilled in account management and troubleshooting, I excel in enhancing customer satisfaction and retention. My background includes significant contributions to sales support, leveraging verbal and written communication to surpass objectives. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

15
15
years of professional experience

Work History

Gas Pump Attendant

Towne Pump
Albany, OR
09.2024 - 12.2024
  • Prepared accurate daily reports summarizing sales activities.
  • Performed cash transactions accurately and efficiently.
  • Updated pricing information on gas pumps and signage to reflect current rates.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Activated fuel pumps to fill fuel tanks of vehicles with gasoline.

Guest Services Cashier

Pilot/Flying J
Albany, Oregon
05.2024 - 09.2024
  • Assisted customers with purchases, including soft drinks, coffee, snacks, tobacco, and non-tobacco products, while also managing food service and gas transactions.
  • Provided fuel attendant services by pumping gas or diesel for vehicles and filling gas cans as needed.
  • Maintained cleanliness and organization of gas and diesel islands, ensuring a tidy and welcoming environment for customers.

Account Expert

T-Mobile
Albany, US
07.2022 - 08.2023
  • Handled customer calls related to billing, service problems, and account setup on mytmobile.com.
  • Promoted T-Mobile's range of products including phones, watches, tablets, internet, and service lines via regular and special promotions.

Customer Service Representative

Assurant
Albany, OR
06.2019 - 08.2021
  • Handled inbound calls to assist customers with filing claims for broken, stolen, lost, or missing devices, providing guidance on both phone and online claim processes.
  • Addressed customer inquiries during the claim filing process and facilitated secure payment transactions via credit or debit card.
  • Ensured customer satisfaction by efficiently processing claims and coordinating device replacements for T-Mobile/Metro customers.

Credit Repair Consultant

Progrexion
Idaho Falls, US
11.2018 - 05.2019
  • Consulted with consumers to identify factors affecting their credit scores, preventing them from obtaining auto loans, home loans, or credit cards.
  • Evaluated consumer credit profiles to identify obstacles to loan and credit card approvals and facilitated referrals to Lexington Law Firm for credit repair.

Network Specialist and Sales

Fybercom
Idaho Falls, US
11.2017 - 10.2018
  • Managed customer queries concerning technical problems, achieving successful restoration of online services.
  • Configured routers for customers, ensuring advanced networking troubleshooting.
  • Responded to inquiries from potential customers regarding installation fees.
  • Handled client inquiries for technical support using multiple channels such as phone calls, emails, and inter-office messaging.

Tech Support/sales Representative

Center Partners/Sony Playstation
Idaho Falls, US
11.2009 - 03.2014
  • Resolved technical issues for users of PlayStation consoles including PS3, PS4, Vita, and PSP.
  • Resolved diverse technical issues for customers through email, live chat, and telephone.
  • Provided technical support for various account problems.
  • Increased sales by recommending Protection Plans on every new PlayStation.

Education

GED - Technology

Tennessee College of Applied Technology
11.2001

Bachelor of Science - Information Technology

WestWood College

Skills

  • IT Technical Support
  • Network Infrastructure Management
  • Technical Support Skills
  • Efficient Data Management
  • Customer Engagement via Live Chat
  • Effective Communication Skills
  • Client Account Management
  • Customer Engagement Skills
  • Retention Marketing Techniques
  • Records Management
  • Technical Troubleshooting
  • Network Troubleshooting
  • Windows Proficiency
  • Fast Typing Proficiency
  • Strong Verbal Communication
  • Valid Driver
  • Reliability and punctuality
  • Team player mentality
  • Cash register systems
  • Attention to detail
  • Point-of-sale system operation

Fuel dispensing expertise

Cash handling proficiency

Customer service and assistance

References

References available upon request.

Name

Hi, I’m

Personal Information

Title:

Contact

Albany, US 97321

Education

Los Angeles, CA,Hohenwald, Tennessee, US

Timeline

Gas Pump Attendant

Towne Pump
09.2024 - 12.2024

Guest Services Cashier

Pilot/Flying J
05.2024 - 09.2024

Account Expert

T-Mobile
07.2022 - 08.2023

Customer Service Representative

Assurant
06.2019 - 08.2021

Credit Repair Consultant

Progrexion
11.2018 - 05.2019

Network Specialist and Sales

Fybercom
11.2017 - 10.2018

Tech Support/sales Representative

Center Partners/Sony Playstation
11.2009 - 03.2014

GED - Technology

Tennessee College of Applied Technology

Bachelor of Science - Information Technology

WestWood College

Interests

Gaming, Computer Building, Cars, Anime, Manga, Music, Movies

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Michael ParkerCustomer Service Representative