Michael Parker-Zwart
Lubbock,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
GP Mobile/ T-Mobile
Lubbock, TX, Wichita Falls
05.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales, and going over goals for the team, and setting expectations for monthly and yearly terms.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Electronics Specialist
Target
Lubbock, TX
03.2022 - 05.2023
- Welcomed customers to store and assessed needs in relation to electronic goods.
- Assisted in transporting heavy electronics to vehicles and arranged for electronic products to be delivered to offices and homes.
- Conducted comprehensive research to stay current on emerging trends within the electronics industry.
- Provided expert guidance for junior technicians, fostering professional growth and development.
Mobile Expert
GP Mobile/ T-mobile
Wichita Falls, TX
06.2019 - 03.2021
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Education
Associate of Arts - Business
South Plains College
Levelland, TX12.2023
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Retail Operations
- Time Management
- Store Organization
- Attention to Detail
- POS Systems
- Team Management
- Employee Scheduling
- Hiring and Training
- Goals and performance
- Employee Coaching
- Sales expertise
- Sales Techniques
- Microsoft Application Specialist
- Inventory counting
- Business development and planning
Timeline
Assistant Store Manager
GP Mobile/ T-Mobile
05.2023 - Current
Electronics Specialist
Target
03.2022 - 05.2023
Mobile Expert
GP Mobile/ T-mobile
06.2019 - 03.2021
Associate of Arts - Business
South Plains College