Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Parks

Adel,IA

Summary

Professional technician with comprehensive experience in shop environments, adept at maintaining and repairing complex equipment to ensure operational efficiency. Known for reliability and adaptability, consistently collaborating with team members to meet dynamic needs and achieve high standards. Proficient in mechanical repairs, safety protocols, and time management.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Sr. Shop Technician

Majestic Limousine and Coach
01.2016 - Current
  • General shop fleet work
  • Poses a Class B CDL with air brakes and passenger endorsement for the last 2 years
  • Perform weekly, monthly, quarterly and annual maintenance and inspections, including but not limited to
  • Air brake system inspections, checking for air leaks in the air hoses, air valves, brake chambers, air tanks, fittings, lines, and air bags. Safety inspections of all emergency exits in all buses Quarterly 90-day CDL and non CDL vehicles
  • Annual CDL class vehicle inspections, checking the vehicle complies with DOT requirements that the vehicle does mechanically pass DOT requirements, and all DOT safety requirements
  • Install vehicle tracker, camera and documentation in new fleet, and remove from all outgoing fleet
  • Correctly diagnose and repair all mechanical issues with all fleet vehicles
  • Maintenance and repair of outside customer vehicles
  • Correctly diagnose and repair all incoming customer vehicles
  • Provide recommendations for regular maintenance items On-call after hours if needed
  • Facilities and property maintenance — maintenance and repair of physical building within capabilities, including minor electrical and plumbing repair, maintenance of lawn and trees, snow removal from sidewalks and parking lot
  • Other duties as needed
  • Performed routine maintenance and repairs on limousines and coaches to ensure optimal performance.
  • Conducted inspections of vehicles, identifying issues and implementing timely solutions.
  • Maintained accurate records of repair work completed, enabling efficient tracking of equipment history and warranty information.

System Engineer Contractor

Tata Consultancy Services
01.2011 - 01.2016
  • Supporting various applications for different TCS projects within the clients business
  • Assigned projects:
  • Production Support in various areas of the health insurance value added group
  • Resolving level 2 and above critical issues dealing with fitness support (fitness devices, and gym production) to awarding value added points to members
  • Reporting major issues to business leaders and managing the issue to closer
  • Supported end-users with training sessions, enhancing their understanding of new systems features.

Service Technician

Charles Gabus Ford
01.2009 - 01.2011
  • General automotive maintenance, oil changes, tires, electrical troubleshooting and repair
  • Factory recall repair
  • Ford certified electrical diagnostics, including Ford Sync systems and Ford My Touch
  • New, used and Ford motor certified vehicle inspections
  • Mid-level troubleshooting of vehicle problems
  • Performed maintenance and repair tasks on various vehicle models efficiently.
  • Diagnosed vehicle issues using advanced diagnostic tools and equipment.
  • Utilized technical manuals and resources for troubleshooting complex automotive problems.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

PHP Developer /Web Systems Administrator Assistant

Captain Jack Communications
03.2001 - 07.2025
  • Program data driven websites, custom CMS from ground up
  • PHP
  • HTML
  • Javascript
  • CSS
  • AJAX
  • Custom programming of PHP shopping carts, bulletin boards
  • Write code using procedural and object oriented programming methods.
  • Managing MySQL database servers
  • Manage PHP configuration
  • Lead code break/fix programmer in the current development languages we use.
  • Research other third party PHP applications that may fit the client needs.
  • Using frameworks like Code Igniter, CMS applications like Joomla
  • Perform daily web server maintenance, including DNS management, domain setup on server on Windows and Linux servers.
  • Perform most servers upgrade processes, which include migration of server software and websites on both Windows and Linux servers to new servers and operating systems.
  • Work with the network administrator to plan and implement server and network upgrades.
  • Developed and maintained PHP applications, ensuring robust functionality and optimal performance.
  • Collaborated with cross-functional teams to gather requirements and implement effective software solutions.
  • Conducted code reviews, identifying bugs and optimizing existing code for improved efficiency.
  • Integrated third-party APIs to enhance application features and user experience.
  • Assisted in troubleshooting issues, providing timely resolutions to enhance system reliability.
  • Participated in agile development processes, contributing to sprint planning and daily stand-ups.
  • Implemented security best practices, safeguarding applications against vulnerabilities and threats.
  • Enhanced website functionality by implementing PHP-based solutions and optimizing server-side code.
  • Wrote server-side and client-side code for online shopping projects using PHP, HTML, CSS and JavaScript.

General Automotive Maintenance

Charles Gabus Ford
01.1999 - 03.2025
  • General automotive maintenance, oil changes, tires, electrical troubleshooting and repair
  • Factory recall repair
  • New, used and Ford motor certified vehicle inspections
  • Mid-level troubleshooting of vehicle problems
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Internet Technical Support

DWX
01.1998 - 01.2000
  • Talk customers through setting up their dial-up connection, and email on PC and Macintosh systems
  • Troubleshoot connection problems, reset or change passwords, and research troubleshooting problems
  • ASP and database programming
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Computer Technician

Pomeroy Computer Resources
01.1997 - 01.1998
  • Repair and upgrade hardware in PC systems
  • Diagnosed and resolved hardware and software issues for diverse computer systems.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Software Design Validation Technician

Gateway 2000
01.1995 - 01.1997
  • Compatibility testing of any new hardware product against a wide range of software including all Microsoft products, Borland and Corel products, AutoCAD, Design-Cad 3D, a variety of DOS, Windows, and Win95/NT games, programs and network protocols.
  • Write test procedures on new software products being run through Gateway Design Validation test suite
  • Troubleshoot hardware or software problems with evaluation products
  • Communicate with Gateway Engineers, and Product Vendor Engineers to resolve issues with the evaluation product being tested
  • Writing automated scripts for testing, using the ATF (Automated Test Facility) to test evaluation products compatibility with current shipping configurations
  • Outsourced to companies such as Farm Bureau Insurance, and Principal Financial Group; for upgrading and warranty repair work
  • Conducted product validation tests to ensure compliance with industry standards and specifications.
  • Collaborated with engineering teams to troubleshoot and resolve technical issues during testing phases.
  • Documented test results and maintained accurate records in validation database systems.
  • Assisted in the development of standard operating procedures for validation processes and protocols.
  • Analyzed data trends from validation tests to identify potential areas for improvement in product design.

Education

Associates Degree - Basic Electronics, Computer Engineering Technology

National Education Center

Skills

  • MS Windows starting from Windows 31
  • IIS and Apache Administration
  • HTML, JavaScript, CSS
  • Classic ASP3, VBScript
  • PHP5x programming
  • MySQL Administration
  • Linux server experience
  • Adobe PhotoShop
  • Dreamweaver MX 2004
  • Zend Studio v5
  • LAMP, WAMP, and IIS experience
  • MCI Academy certifications for repair and maintenance of MCI motor coach
  • MCI in person classes and completion certifications
  • Volvo motor coach in person training and certifications of completion
  • Computer skills
  • Machine operation
  • Hydraulic systems
  • Electrical systems
  • Diagnostic testing
  • Pneumatic systems
  • Road testing
  • Hand tools proficiency
  • Diagnosis and repairs
  • Preventive Maintenance
  • Work order completion
  • Diagnostics and troubleshooting
  • Safety protocols
  • Troubleshooting techniques
  • Inventory management
  • Quality assurance
  • Cost estimation
  • Welding skills
  • Fleet maintenance
  • Project estimation and bidding
  • Problem-solving aptitude
  • Technical communication
  • Vendor relations
  • Analytical skills
  • Regulatory compliance
  • Professional demeanor
  • Written communication
  • Continuous improvement
  • Interpersonal communication
  • Customer relations
  • Team collaboration
  • Customer service
  • Teamwork and collaboration
  • Brake systems
  • Multitasking Abilities

Certification

MACS CFC-12/HFC-134a 6/5/2018

Timeline

Sr. Shop Technician

Majestic Limousine and Coach
01.2016 - Current

System Engineer Contractor

Tata Consultancy Services
01.2011 - 01.2016

Service Technician

Charles Gabus Ford
01.2009 - 01.2011

PHP Developer /Web Systems Administrator Assistant

Captain Jack Communications
03.2001 - 07.2025

General Automotive Maintenance

Charles Gabus Ford
01.1999 - 03.2025

Internet Technical Support

DWX
01.1998 - 01.2000

Computer Technician

Pomeroy Computer Resources
01.1997 - 01.1998

Software Design Validation Technician

Gateway 2000
01.1995 - 01.1997

Associates Degree - Basic Electronics, Computer Engineering Technology

National Education Center

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Michael Parks