Michael Parrill Sr
IT Infrastructure Technician
Winchester,Virginia
Accomplishments
- Led the early rollout of Windows 11 by successfully modifying group policies and conducting comprehensive beta testing. Delivered a new image build and completed the deployment on schedule, ensuring a seamless transition and system compatibility.
- In my advanced IT Support role, handle and resolve daily escalations from lower-level support desks, ensuring timely and effective solutions to complex technical issues
- In a previous role. Investigated and resolved wireless connectivity issues with APs at a facility, successfully balancing the Wi-Fi structure. Efforts were acknowledged and appreciated by the IT Director for significantly improving network performance
- Cybersecurity & Firewall Management Assisted with the installation and Managed of real-time cybersecurity, software and hardware on premises, including firewall monitoring and rapid threat response.
- Administered Office 365 security, led phishing campaigns, and enforced geolocation conditional policies.
- Spearheaded the successful development Project deployment of a soft calling phone application to mobile devices, leading cross-functional teams and ensuring project completion on schedule, on more than one occasion. This initiative streamlined communication processes and enhanced team collaboration, delivering the projects within the set timeline and scope
- Provide ongoing assistance and mentoring to technical support teams daily. Ensuring they are equipped with the necessary skills and knowledge to address complex issues effectively
- Led and mentored senior-level teams through the successful transition of a managed domain account into a full MSP environment, coordinating with 3rd party vendors and managing proprietary apps to ensure a seamless changeover
Skills
- Azure
- Endpoint
- Exchange
- Sharepoint
- Active Directory
- Group Policy
- Office 365 Administration
- Windows Server
- Print Server
- Linux
- Android OS
- Apple iOS
- Mobile Device Management
- Apple Business Manager
- A Certified
- VLANs
- Switch setup and configurations
- IT Infrastructure
- PC repair
- Desktops
- Printers
- Laptops
- KIOSKS
- Vendor Relationships
- Networking
- Wireless
- Access Point Management
- Email support
- Healthcare Senior Care
- Doctors Offices
- Auto Dealerships
- Commercial Businesses
- Airport Technology IT support
- Remote Support
- Security Protocols
- System Maintenance
- Ticket management
- Network configuration
- Software Installation
- Troubleshooting
- Data Recovery
- Virus Removal
- Backup Management
- Application support
- Issue Resolution
- Performance Optimization
- Training abilities
- Ticket support system management
- User credential management
- System Administration
- Complaint resolution
- Videoconferencing
- Organizational Skills
- Teamwork and Collaboration
- Incident Management
- Call Management
- Highly Professional
Summary
About me
My expertise spans from PC repair to advanced network configurations and cybersecurity solutions. I collaborate effectively with teams and lead projects when necessary, while also mentoring lower-level staff daily. I have a proven track record of delivering top-tier Level II/III support and managing Microsoft Global Admin tasks
VOIP, VPN, Network Configurations, and mobile device management, I am passionate about optimizing IT systems and providing excellent service in both onsite and remote environments
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Support Technician Level ll and III
Prelude Services
Winchester, Virginia
09.2022 - 12.2024
- Microsoft Global Administrator daily role
Self managed out of home remote office - Provide advanced technical support, mentorship, and escalation assistance to help desk teams, both onsite technicians and service desk, ensuring efficient resolution of complex issues
- Self manage tickets and tasks, and schedules daily
Check escalations, both tickets and incoming live, and work with them as needed - Manage onsite work needed, and project schedules.
Triage Level II/III escalations from service desk and provide advanced support - Daily work in Office 365 Admin environment
- Work with VMs in Azure
- Windows server groups and group policy
- Exchange mailboxes and groups
- Configure network switches, VLANs, and back-end ports
Project management - proven history - Manage VOIP setups, client configurations, and WiFi access points
- Windows Image builds and rollout
- Active Directory
- Apple Business Manager
- IAM accounts
- Oversee cybersecurity, and phishing campaigns
- Administer SCCM deployments
- Cato and VPN network security
- Datto Backupify for OneDrive/server
backups - Password management Admin tasks
- Manage Azure environments
- MFA setups and problem solving
- Sharepoint Administration
- Print servers, and Microsoft MDM setups
- Intune, iPhone, iPad, Android
- Perform remote work and onsite visits as needed, with a focus on proactive issue resolution
- VIP customers interactions daily
- KIOSK Management
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs
IT Support Technician Level I and II as needed
National Lutheran Inc.
Winchester, Virginia
10.2019 - 09.2022
- Microsoft Global Administrator daily role
- Self managed out of home remote office
- Provide advanced technical support, mentorship, and escalation assistance to help desk teams, both onsite technicians and service desk, ensuring efficient resolution of complex issues
- Self manage tickets and tasks, and schedules daily
- Check escalations, both tickets and incoming live, and work with them as needed
- Manage onsite work needed, and project schedules.
- Triage Level II/III escalations from service desk and provide advanced support
- Daily work in Office 365 Admin environment
- Work with VMs in Azure
- Windows server groups and group policy
- Exchange mailboxes and groups
- Configure network switches, VLANs, and back-end ports
- Project management - proven history
- Manage VOIP setups, client configurations, and WiFi access points
- Windows Image builds and rollout
- Active Directory
- Apple Business Manager
- IAM accounts
- Oversee cybersecurity, and phishing campaigns
- Administer SCCM deployments
- Cato and VPN network security
- Datto Backupify for OneDrive/server
backups - Password management Admin tasks
- Manage Azure environments
- MFA setups and problem solving
- Sharepoint Administration
- Print servers, and Microsoft MDM setups
- Intune, iPhone, iPad, Android
- Perform remote work and onsite visits as needed, with a focus on proactive issue resolution
- VIP customers interactions daily
- KIOSK Management
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs
United Airlines Field Services Engineer
Decisionone
Dulles, Virginia
01.2016 - 09.2019
- Managed IT Infrastructure: Maintained airport IT infrastructure, including laptops, kiosks, printers, VOIP systems, and fiber network connections.
- Desk-side and Remote Support: Provided both desk-side and remote support for hardware, software, and peripherals, including network troubleshooting and switch maintenance.
- Ticketing and Self-Management: Managed assignments and tickets using a ticket work order tracking system, both from a home office and onsite, without direct supervision.
- Scheduled daily visits to various airports as needed.
Hardware and Software Maintenance: - Performed break-fix support on hardware and software, including Windows Domain systems, Microsoft Office applications, and airline-specific software.
- Network and Switch Management: Solved network and switch issues, including network patching, fiber connections, and troubleshooting.
- Printer and Mobile Device Support: Provided repair and maintenance for office and mobile printers, scanners, biometric time-clocks, and wireless networking.
- Homeland Security Clearance: Maintained CBP clearance and Homeland Security access for restricted airport locations.
- VOIP and Biometric Systems: Handled problem-solving for VOIP systems and biometric time-clock maintenance.
- Fleet and Resource Management: Managed a fleet of vehicles for technician support across multiple airport locations.
- Mentorship and Team Collaboration: Mentored other technicians onsite at different United Airlines airports when needed.
- On-Call Support: Offered on-call support after hours to resolve urgent issues.
- Parts and Inventory Management: Managed and returned parts orders and tracked service orders and repairs.
- Pilot Support: Worked directly with airline pilots to resolve issues with their devices.
- APS Print Management: Oversaw print management systems, including APS.
- Windows Server and Active Directory: Supported
- Windows rack servers and Active Directory maintenance.
Owner
Dark Moon Technologies
10.2002 - 01.2016
- Self employed owned company
- Provide On-site computer repair, or Remote assistance
- Support for laptops, desktops, networking, printers, hand held devices
- Provide computer and office support
- All levels
- Support for printing problems, new system setup data migration
- Remote access setup and maintenance
- Virus removal while keeping data integrity
- Website maintenance and setup
- Wireless setup and networking cabling support, cable runs and terminations
- Support of mobile and tablet devices setup and network integration
- Windows Server maintenance
- Software problem solving, Hardware maintenance and repair and upgrades
- Listen to the customer and provide the best most efficient resolution to their problem
- Email setup and problem solving, Computer consulting services, Troubleshooting services
- Date recovery/imaging backup consultation
- Just about every phase of computer hardware, and software repair and support
- 0365 Admin, Active Directory, Hardware and Software, VLANS, Very well self managed, can focus on what is needed, attention to detail
- Take ownership of problem.
Education
Computer Repair and Troubleshooting
ICS
Scranton, Pennsylvania09.2019
Diploma - General
Faquier High
Warrenton, Virginia10.1999
Certification
- CompTIA A+, 01/2000
- HP Certification Laptops, Desktops, Printers, 02/2019
- Dell Certification Laptops and Desktops, 04/2019
- HP Certification Laptops, Desktops, Printers, 01/2018
- Dell Certification Laptops and Desktops, 01/2018
- HP Certification Laptops, Desktops, Printers, 01/2017
- Dell Certification Laptops and Desktops, 01/2017
- HP Certification Laptops, Desktops, Printers, 01/2016
- Dell Certification Laptops and Desktops, 01/2016
Timeline
IT Support Technician Level ll and III
Prelude Services
09.2022 - 12.2024
IT Support Technician Level I and II as needed
National Lutheran Inc.
10.2019 - 09.2022
United Airlines Field Services Engineer
Decisionone
01.2016 - 09.2019
Owner
Dark Moon Technologies
10.2002 - 01.2016
Computer Repair and Troubleshooting
ICS
Diploma - General
Faquier High
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