Michael Partlow

Work History

Regional Director

Rawlings Tigers Baseball Club

10.2021 - Current

Elevated regional performance by recruiting, mentoring and retaining top talent.
Established clear expectations and objectives for team members and helped each achieve goals.
Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
Developed advertising campaigns or sales promotions to increase brand awareness.

Branch Manager

eFit Mortgage

09.2021 - 06.2023

Showed accountability by taking ownership of business and willingness to make customer-focused decisions
Administered branch sales, service and operational activities in line with company vision and goals.
Maintained and developed relationships with business customers.
Communicated with customers throughout loan process, assisting with questions and explaining additional requirements
Educated valued customers about mortgage processes and documentation, including first-time homebuyers
Gathered and entered information for pre-approval and loan process, verifying complete and fully compliant loan disclosure packages
Analyzed applicant information to determine whether creditworthiness for desired loan program.
Scheduled closing appointments with respective parties, including title companies and attorneys.

Branch Manager/ Mortgage Loan Officer

Amres Corporation

07.2020 - 09.2021

Educated valued customers about mortgage processes and documentation, including first-time homebuyers
Communicated with customers throughout loan process, assisting with questions and explaining additional requirements
Collaborated with retail branch network to generate warm referral leads.
Assisted customers in choosing proper loan program to suit financial needs.
Scheduled closing appointments with respective parties, including title companies and attorneys.
Maintained high-quality service and supported accuracy, reviewing loan submissions to validate compliance with loan policies, laws and regulations
Gathered and entered information for pre-approval and loan process, verifying complete and fully compliant loan disclosure packages
Resolved customer complaints quickly, employing knowledge of loan products, bank policies and customer service strategies.

Mortgage Loan Originator

Cahaba Mortgage

01.2020 - 07.2020

Tracked daily loan progress, proactively addressing potential issues impacting close date.
Communicated with customers throughout loan process, assisting with questions and explaining additional requirements
Educated valued customers about mortgage processes and documentation, including first-time homebuyers
Analyzed applicant information to determine whether creditworthiness for desired loan program.
Maintained high-quality service and supported accuracy, reviewing loan submissions to validate compliance with loan policies, laws and regulations
Assisted customers in choosing proper loan program to suit financial needs.
Collaborated with retail branch network to generate warm referral leads.

Direct Flex Lending Officer

LoanDepot

01.2019 - 01.2020

Assisted clients with selecting optimal loan products by explaining rates and terms.
Rectified application missing and incorrect information with proactive approach to reviewingdocumentation
Helped individuals with unsuitable credit work through application processes and qualify for loans.
Determined risk level and feasibility of granting loans based on standard calculations.
Offered informed recommendations balancing needs and eligibility of applicants against programavailability
Obtained approvals by helping underwriters resolve problems with mortgage applications.
Verified completeness, accuracy and integrity of loan agreements.
Resolved customer complaints quickly, employing knowledge of loan products, bank policies andcustomer service strategies
Resolved questions and assisted with paperwork by personally helping individuals.
Educated clients on barriers to loan qualification.
Supported applicants throughout the process, including obtaining information for applications andassisting with forms.

Branch Manager

American Residential Lending

10.2018 - 07.2019

Coached and built team by evaluating and offering constructive feedback to personnel.
Deployed resources to optimize individual, team performance and team development plan management
Administered branch sales, service and operational activities in line with company vision and goals.
Identified opportunities to deepen relationships, increase client acquisition and improve service levels.
Maintained and developed relationships with business customers.
Fostered collaborative work culture using relationship-driven approaches and strong conflict mediation.

Mortgage Banker

BBMC Mortgage

04.2016 - 10.2018

Day to Day duties include: - Working with my employees to structure loans properly inside our loan origination system - Helping answer any questions about guidelines that my branch has
Calling on Real Estate Agents to generate business for my branch - Generating leads to provide to my employees
Making sure everyone follows all best practice activities and stays in compliance with mortgage laws.
Tracked daily loan progress, proactively addressing potential issues impacting close date.
Communicated with customers throughout loan process, assisting with questions and explaining additional requirements
Educated valued customers about mortgage processes and documentation, including first-time homebuyers
Collaborated with retail branch network to generate warm referral leads.
Embraced company commitment to synergy, recognizing opportunities to refer new business to company
Gathered and entered information for pre-approval and loan process, verifying complete and fully compliant loan disclosure packages
Maintained high-quality service and supported accuracy, reviewing loan submissions to validate compliance with loan policies, laws and regulations
Helped individuals with unsuitable credit work through application processes and qualify for loans.

Summary

Overview

Work History

Regional Director

Branch Manager

Branch Manager/ Mortgage Loan Officer

Mortgage Loan Originator

Direct Flex Lending Officer

Branch Manager

Mortgage Banker

Education

Some College (No Degree) -

Google IT Support Professional Certificate - Information Technology

Skills

Certification

Timeline

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