Michael Pauley
Charleston,United States
Summary
Motivated employee with a quick learning ability, thriving in fast-paced, high-volume environments. Demonstrates expertise in sales management, benefits administration, and oil and gas production and application. Customer-centric and enthusiastic client manager focused on acquiring new clients, skilled in scheduling and production management. Proven track record of developing and implementing successful strategies, meeting tight deadlines, and exceeding goals. Thrives in dynamic environments, leveraging strategic thinking and interpersonal skills to drive operational efficiency and revenue growth. Goal and task-oriented professional with a proven track record of prioritizing the successful completion of managing oil and gas well operations to company and safety standards. Dedicated and dependable worker who excels in a team environment while also self-motivating to consistently meet goals and expectations. Experienced in field and production supervisory roles for oil and gas companies, with a passion for identifying and enhancing key performance indicators. Reliable proficiencies in Salesforce, Microsoft Office, and Microsoft Dynamics CRM platforms. Experienced skills in gas and oil well operation and maintenance.
Overview
9
9
years of professional experience
Work History
Operations Coordinator and Administration
Paulico Resources Inc
11.2023 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within local, state, and federal compliance.
- Developed strong relationships with clients and employees, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between operation departments.
- Supported senior management through accurate reporting on key performance indicators related to Oil and Gas production activities.
Employee Benefits Specialist
Assured Partners Inc
04.2022 - 11.2023
- Develop and analyze models to support employee benefit plan rollout both successfully and efficiently.
- Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.
- Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
- Managed, retained, and grew book of business of 100+ Small Business accounts in West Virginia with 98% retention rate.
- Managed client relations on ongoing basis to maximize customer retention and acquisition via Salesforce and Microsoft Dynamics platforms.
Financial Representative
Northwestern Mutual
08.2020 - 03.2022
- Worked with clients with life, long-term care or disability insurance accounts to increase profitability and account longevity.
- Met with customers to assess needs, financial status and eligibility.
- Presented financial plans to clients based on analysis of financial status and goals.
- Gathered customer information and maintained in CRM database.
- Identified customer financial service needs to prepare proposals and sell services.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Managed finances and overall business direction through solutions-oriented problem-solving.
- Gathered information about each position and related occupation with employee interviews, field observations and industry research.
- Capitalized on customer up-sell opportunities resulting in 137% increased revenue
Production and Operations Manager
Paulico Resources Inc
01.2019 - 04.2020
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans for three LLC's.
- Directed day-to-day operations company wells with a focus on attainment of key business metrics, continuous improvement initiatives with vendors and 5-member management team with related direct reports through Microsoft Excel.
- Planned, organized and managed operations of 43 wells, including ordering materials and supplies, workflow management and timely production.
- Created and optimized records management strategies to coordinate and record annual, monthly, and daily production of oil and gas wells.
Regional Account Representative
Agent Pipeline Inc
05.2017 - 01.2019
- Managed customer connections attentively and utilized promotions to increase profits resulting in 130% increase in overall sales during first Annual Enrollment Period.
- Implemented new product line launches by initiating strategic advertising projects, marketing tactics and product placement.
- Grew sales from $92,000 to $282,000 in managed Agent commissions from October 2018 to November of 2018 through Annual Enrollment Period and Open Enrollment Period.
- Serviced 55+ accounts in 5 states on regular basis to resolve concerns, attain Ready-to-Sell status and promote new products and services.
- Collaborated with national Insurance Companies and Contracting department personnel to deliver complete solutions to managed Agents and Agencies.
Logistics Account Executive
Total Quality Logistics Inc.
04.2016 - 04.2017
- Monitored, analyzed and reported domestic freight and carrier management performance against set goals to compare costing to forecasts.
- Displayed exemplary negotiation skills when communicating with suppliers and vendors regarding contracts, policies and deadlines.
- Deployed logistics systems and outsourced transportation to maximize efficiency, cost and benefit.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Maximized business potential by providing excellent customer service and ensuring 96% client retention
Education
Completed Coursework Towards Business Management - Business Administration And Management
West Virginia University
Morgantown, WVSkills
- Sales techniques and Needs Analysis
- Account management
- Territory management
- Sales presentations
- Sales pipeline development
- Data Entry
- Microsoft Office, Dynamics, and Salesforce Software Proficiency
- Benefits Administration Expertise
- Benefits analysis
- Employee Relations
- Compliance control
- Benefits Explanation
Timeline
Operations Coordinator and Administration
Paulico Resources Inc
11.2023 - Current
Employee Benefits Specialist
Assured Partners Inc
04.2022 - 11.2023
Financial Representative
Northwestern Mutual
08.2020 - 03.2022
Production and Operations Manager
Paulico Resources Inc
01.2019 - 04.2020
Regional Account Representative
Agent Pipeline Inc
05.2017 - 01.2019
Logistics Account Executive
Total Quality Logistics Inc.
04.2016 - 04.2017
Completed Coursework Towards Business Management - Business Administration And Management
West Virginia University
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