Summary
Overview
Work History
Education
Skills
Certification
Language Skills
Timeline
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Michael Paul Mishler

Kansas City

Summary

Healthcare professional with extensive experience in infusion therapy and patient care management. Known for meticulous technique and collaborative approach, enhancing patient outcomes and team efficiency. Proven ability to adapt to evolving clinical environments while maintaining high standards of care and reliability.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sr. Pharmacy Infusion Specialist

Optum
04.2021 - Current
  • Participated in regular competency evaluations ensuring up-to-date knowledge and skills in the domain of infusion.
  • Increased patient satisfaction by providing compassionate care, addressing concerns, and promptly resolving issues related to infusions.
  • Reduced medication errors by accurately preparing and dispensing IV and compounded medications to patients.
  • Ensured accurate documentation of patient medical records by diligently recording treatments, response, and any adverse reactions.
  • Maintained a safe and clean environment for patients by adhering to infection control protocols and proper equipment handling procedures.
  • Supported new staff members in their understanding of infusion protocols by providing training and mentorship as needed.
  • Streamlined the infusion process by maintaining efficient workflow systems and coordinating with pharmacy staff for timely delivery of medications.
  • Troubleshot infusion-related equipment issues maintaining smooth functioning within the treatment areas.
  • Worked closely with case managers, discharge planners, and home health agencies to coordinate all aspects of patient care post-infusion therapy initiation.
  • Contributed to departmental quality improvement initiatives by participating in regular meetings discussing best practices, policies, and procedures.
  • Evaluated patient histories, complaints, and current symptoms.

Pharmacy Technician - CPhT

VA Eastern Kansas Health Care Services
02.2019 - 04.2021
  • Simultaneously utilizes necessary computer programs for efficient interaction with patient medication profiles in accordance with HIPPA policies. Including but not limited to viewing active medications, holds, suspensions, transfers and expired prescriptions. Uses these programs to accurately enter medication refill requests and authorizes the refill of active medications as they are due.
  • Utilizes prescription processing logistics for mail, UPS, Domiciliary and window pickup.
  • Fully utilizes ScriptPro features, C-BOC medication refills and patient prescription refills.
  • Manages vault narcotics including pending orders, new orders, inventory management and narcotic order restock procedures. Utilizes proper forms and procedures for narcotic expiration and destructions as necessary, maintaining accurate counts and medication BUDs.
  • Utilizes the proper tools to renew opiate prescriptions and placement of patient notes as needed to log discharge and pass medications.
  • Contact patients, pharmacists and doctor’s offices for resolutions of claim, patient and prescription issues.
  • Able to compound narcotic tab/pills using TCGRx/vault equipment as per official policies.
  • Trained and knowledgeable in the efficient and effective operation of TCGRx, DOM Asteres, Pharmogistics Carousel, ScriptPro, Anesthesia carts, hospital wide pyxis, Kirby Lester and Eyecon machines.
  • Examines multiple dispensing equipment visually and efficiently to maintain proper use, including but not limited to: TCGRx, Scriptpro canisters, labels, replacement of ink ribbons and packaging.
  • Manages inventory and performs cycle counts for accurate stock counts.
  • Uses certified and inspected equipment to inventory both carousel medications and vault narcotics received during daily delivery. Utilizes vault information systems and adheres to schedule narcotic standards while maintaining vault inventory and integrity. Assists in daily updates, communication boards, etc in accordance with Company standards.
  • Takes the initiative and proactively assists Veteran’s needs, answering questions, obtaining prescription statuses and dispensing prescriptions.
  • Utilizes UPS World Ship in both Outpatient and Narcotics Vault to accurately send and track prescriptions. In conjunction with specialized programs for daily/hourly tracking information.
  • Accurately uses programs to document unclaimed Domiciliary PASS prescriptions and documentation of Returned medications.
  • Follows company best practices in the delivering of controlled substances, schedule II-V to wards. Assists nurses through the Kanvista receiving process as well as properly filing signed documentation as per policy.
  • Consistently monitors and records the temperatures of all fridge and freezers along with proper pressure recordings of Ante rooms and positive/negative pressure hoods through utilization of company programs.
  • Maintains work areas according to best practices and maintains sterile environment.
  • Resolves customer issues and ensuring accurate information is provided and checked against profile for errors.
  • Trained and knowledgeable in pharmaceutical compounding-nonsterile USP 795 and sterile compound preparation as per USP 797, USP 800 standards with proper aseptic technique in a Negative Pressure Isolator and Laminar Flow hoods.
  • Ability to compound narcotic concentrate utilizing sterile procedures. As well as narcotic Cap/Tabs utilizing vault narcotic systems and TCGRx dispensing procedures.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Fresh Associate

Wal-Mart
02.2016 - 02.2019
  • Prepare and served ready-to-eat food.
  • Built and stocked displays to ensure customer satisfaction and increase output of sales.
  • Rotate and cull to ensure high quality products.
  • Proactively approach customers to help ensure they have best customer satisfaction.
  • Dealt with customers on a daily basis, managing and resolving conflicts that would arise from customer complaints.
  • Kept area clean and tidy at all times to create a safe and effective sales environment.
  • Authorized and ordered truck deliveries and orders.
  • Lead and manage a team of store associates, creating an effective environment and increasing employee utilization and skill development.
  • Responsible for scheduling and tracking employees.
  • Inspected multiple pieces of equipment for Wal-Mart under the maintenance work.
  • Examines multiple items visually and practically to ensure acceptable conditions for use, such as equipment at work, foodstuffs, and product in the aisles.
  • Manage inventories for maintenance, produce, deli, meat departments, required by completing and maintaining equipment/perishable inventory. Maintains stock levels. Performs other related duties as assigned.
  • Trained and knowledgeable in using blood-borne pathogen kit which involves using enzymatic cleaner to remove gross contamination from affected areas.
  • Sorts instrumentation and assembles trays, sets and other reusable supplies that are used throughout Wal-Mart. Collects supplies and distributes throughout workplace, ensuring timely and effective arrival. Understanding of aseptic techniques and infection control.
  • Expedited order processing by efficiently picking, packing, and shipping customers'' orders.
  • Demonstrated flexibility in adapting to various roles within the warehouse environment as needed for maximum overall performance.
  • Upheld company standards for punctuality and attendance, ensuring reliability and dedication to the Fresh Associate role.

Home/Infants Department Manager

Khols Department
10.2015 - 03.2016


  • Utilizes and adheres to merchandise presentation standards in regards to the 5 Basics: strike points, signing, sizing, clearance and clean store.
  • Assists in utilizing monthly updates, communication books, etc. in accordance with Company merchandise presentation standards.
  • Assists with department fitting room recovery and sales floor returns in accordance with merchandising standards.
  • Shows initiative to work independently to meet presentation and recovery expectations.
  • Maintains fitting rooms, sales floor, and work areas according to Company best practices.
  • Follows Company merchandise presentation directives and standards while merchandising incoming truck freight and replenishing the sales floor.
  • Identifies and communicates merchandising and sales floor operational opportunities to Supervisor, Area Supervisor or E3.
  • Arranges merchandise on fixtures and maintains non-promotional signs on the sales floor according to Company standards. Resolves ad issues as needed by changing signs to reflect current sale price.
  • Assists in the maintenance of Company stockroom capacity and organizational guidelines by following best practices.
  • Completes price changes, ISC memos, callbacks, transfers, and other paperwork as directed by Store Management.
  • Follows Company best practices and participates in Company programs (i.e. rewraps, mis-mates, damages, defectives, even exchanges and store shortage action plans), including assisting with replenishment.
  • Follows Manufacturers Instructions for Usage on equipment that is used on the job.
  • Ability to work as part of a team and interact effectively with others.

Housekeeping Team Lead

Intercontinental Hotels Group (IHG) Holiday Inn Express
06.2012 - 06.2015
  • Delivered guest requests, housekeeper tools and helped guests to their rooms, providing customer service.
  • Authorized truck deliveries and assisted in item storage and distribution.
  • Created policies in hotel safety for employees and guests, while on the Safety Committee.
  • Resolved multiple potential accident zones and spearheaded coordinating procedures with upper management and neighboring departments.
  • Created safety procedures surrounding precautions for trash delivery to receptacles during heavy traffic hours.
  • Communicated repair needs to maintenance staff.
  • Managed team productivity and workflow to exceed quality standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Ensured compliance with all hotel policies and local regulations related to hygiene and sanitation standards.
  • Enhanced guest satisfaction with prompt and courteous service, addressing concerns, and resolving issues promptly.
  • Managed linen inventory effectively; ensuring sufficient stock levels were maintained at all times while minimizing wastage.
  • Participated in quality assurance audits, addressing identified issues proactively to maintain high standards of cleanliness and service throughout the property.
  • Maintained a safe working environment by enforcing safety guidelines and conducting regular inspections for potential hazards.

Senior Shift Manager

Hardees "Rising Star" Restaurants
02.2011 - 06.2012
  • Prepared employee placement and responsibility charts for effective and efficient shift execution.
  • Authored professional correspondences to customers and vendors.
  • Designs and executes effective series of training media for new and senior employees, providing ergonomic counseling and educating employees on proper lifting techniques to avoid injury.
  • Conducts daily communicative meetings to explain changes in techniques and policies.
  • Communicates price changes accurately, using layman’s terms to facilitate understanding.
  • Omni-trainable: rapidly learns and masters varied programs, concepts, policies and efficiently implements
  • Supervising crews and shift leaders and maintaining the highest standards in quality, service, and cleanliness with a constant focus on profitability.
  • Reduced employee turnover rate by offering consistent feedback, support, and opportunities for professional growth.
  • Handled HR issues as they arose, including disciplinary write-ups.
  • Controlled payroll to meet company labor cost standards.
  • Controlled inventory to meet company GAP standards.
  • Maintained a safe working environment by enforcing company policies, conducting safety inspections, and providing ongoing staff training on best practices.
  • Fostered an inclusive workplace environment where diverse perspectives were valued and embraced as essential to achieving business objectives.
  • Consistently met or exceeded company goals for profitability, guest satisfaction, and overall performance metrics.
  • Balanced short-term operational demands with long-term strategic planning essential for sustained growth and success.
  • Established a culture of continuous learning within the team by encouraging skill development and sharing best practices among colleagues.
  • Optimized inventory management processes to minimize waste and maintain accurate stock levels.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

Associate's degree - Liberal Arts

Kansas City Kansas Community College
Kansas City, KS
05.2015

Bachelor of Science - Health Services Administration

Washburn University
Topeka, KS
05-2027

Skills

  • Clinical decision making
  • Teamwork and collaboration
  • Problem-solving
  • Patient care
  • Adaptability and flexibility
  • Analytical thinking
  • Professionalism

Certification

  • Certified Pharmacy Technician CPhT - 2020
  • USP 797, 800 Sterile Compounding Certified - 2019
  • Automated Dispensing Equipment Certified - 2019
  • Inventory Control Management - 2015
  • Pharmacy Information Systems - 2019

Language Skills

English
Professional Working

Timeline

Sr. Pharmacy Infusion Specialist

Optum
04.2021 - Current

Pharmacy Technician - CPhT

VA Eastern Kansas Health Care Services
02.2019 - 04.2021

Fresh Associate

Wal-Mart
02.2016 - 02.2019

Home/Infants Department Manager

Khols Department
10.2015 - 03.2016

Housekeeping Team Lead

Intercontinental Hotels Group (IHG) Holiday Inn Express
06.2012 - 06.2015

Senior Shift Manager

Hardees "Rising Star" Restaurants
02.2011 - 06.2012

Associate's degree - Liberal Arts

Kansas City Kansas Community College

Bachelor of Science - Health Services Administration

Washburn University

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