Michael Payne

I began as the pasta cook in 2006 .I had worked in all areas in the back of house which included inventory and receiving. later I became Trainer to teach new hires the importance of times,temperatures and contaminants,I later became Host and Host trainer responsible for training all new hire employees. I was still responsible for inventory and counts along with receiving trucks.

• Managed inventory and sourced fresh ingredients to ensure menu quality.
• Prepared and cooked high-quality dishes in fast-paced kitchen environment.
• Trained and mentored junior cooks, enhancing team performance and skills.
• Ensured compliance with food safety regulations and maintained cleanliness standards.
• Collaborated with front-of-house staff to optimize service efficiency during peak hours.

• Developed and executed diverse menu offerings, ensuring quality and consistency in dishes.
• Oversaw kitchen operations, maintaining high standards of food safety and sanitation practices.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Managed inventory levels, reducing waste through effective stock rotation practices.
• Collaborated with suppliers to source fresh ingredients, optimizing menu costs and quality.

• Directed operational strategies to enhance overall efficiency and productivity across multiple departments.
• Implemented performance metrics to monitor progress and drive continuous improvement initiatives.
• Streamlined communication processes, fostering collaboration among cross-functional teams.
• Oversaw budget management, ensuring resource allocation aligned with organizational goals.
• Developed and executed training programs to enhance staff skills and operational effectiveness.
• Established key partnerships with vendors to optimize supply chain operations and reduce costs.
• Led strategic planning sessions, aligning organizational objectives with market trends and opportunities.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

• Led daily operations to ensure optimal store performance and customer satisfaction.
• Developed and implemented staff training programs, enhancing team productivity and service quality.
• Managed inventory control, reducing stock discrepancies and improving order accuracy.
• Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
• Oversaw visual merchandising standards, increasing product visibility and appeal to customers.
• Collaborated with district managers on strategic initiatives to boost store profitability and efficiency.
• Fostered a positive work environment through effective communication and team-building activities.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Implemented cost-saving measures, optimizing resource allocation without compromising service levels.

• Streamlined inventory management systems to enhance order fulfillment efficiency.
• Led cross-functional teams to implement process improvements and optimize workflow.
• Developed training programs to elevate staff performance and operational knowledge.
• Implemented cost-saving measures while maintaining high service standards across departments.
• Fostered a culture of safety by enforcing compliance with industry regulations and best practices.
• Analyzed operational data to identify trends, driving strategic decision-making initiatives.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Increased profit by streamlining operations.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced operational risks while organizing data to forecast performance trends.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Oversaw daily store operations, ensuring compliance with safety protocols and company policies.
• Trained and mentored staff on product knowledge and customer service best practices. NOTE: After graduating the ETSU, I moved to Atlanta and was employed by te 1st Home Depot in Decatur Ga. to draw Kitchen Cabinets, Blue prints and Sprinkler System Designs using 1/4 scale before we had acquired computer design systems. The company grew quickly to involve me in the opening,racking,merchandising and designing many of our new stores.