Michael Payne

Role overview
The PSA helps handle non-crime-related incidents and support functions, allowing sworn officers to focus on criminal incidents and investigations.

Key duties typically include

• Responding to and managing lower-priority calls for service, such as non-violent, non-criminal, or non-emergency situations.
• Handling non-crime-related incidents, such as assisting stranded motorists, directing traffic, or dealing with parking issues.
• Preparing reports, entering data, maintaining records, and assisting with administrative tasks in the department’s support services.
• Assisting at crime or accident scenes in a support capacity, such as gathering information, directing traffic, and maintaining safety while sworn officers handle higher-priority tasks.
• Engaging with the public, responding to non-emergency calls, providing information, and helping with forms.
• Potentially issuing non-criminal citations or warnings (like parking violations) if delegated by the department.
• Collaborating with sworn officers and other divisions to free up officer time for higher-priority calls.

• Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
• Assisted in maintaining office supplies inventory, ensuring availability for daily operations.
• Supported faculty and staff with scheduling meetings and coordinating events efficiently.
• Prepared and distributed internal communications, enhancing information flow within the office.