Serving
Michael Payne
Unemployed
Waldorf,MD
Summary
Dynamic and adaptable professional with extensive experience in construction and customer service. Proven track record at M Luis Construction, ensuring safety and efficiency on-site while effectively managing resources. Skilled in traffic control and multitasking, with a strong work ethic and commitment to quality service, even in challenging conditions.
Overview
2026
2026
years of professional experience
Work History
Asphalt Laborer/Flagger
M Luis Construction
- Directed traffic around site locations using appropriate signage and team communication.
- Facilitated smoother asphalt application by setting up and maintaining equipment properly.
- Supported cost-saving measures by efficiently using supplies and resources.
- Transported, organized and fetched materials throughout each shift.
- Assisted in maintaining safety standards, contributing to accident-free workplace throughout construction season.
- Spread asphalt, gravel and other materials at work locations using variety of tools and equipment.
- Demonstrated adaptability by effectively handling unexpected changes in project scopes, weather conditions, and client requirements.
- Improved job site efficiency, prepared tools and equipment at start of each day.
- Contributed to team efficiency by providing timely supply of materials to front line.
- Assisted in traffic control measures, ensuring safety of crew and public during operations.
- Enhanced crew morale, demonstrating strong work ethic and positive attitude under challenging conditions.
Cashier
711
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Delivery Driver
DoorDash
08.2019 - 11.2025
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Server
Olive Garden Restaurant
01.2003 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Sandwich Artist
SUBWAY®Restaurants
01.2022 - 01.2023
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Operated manual and electric appliances to peel, slice, and trim food.
- Greeted guests, promoted specials, and took orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Executed sandwich artistry duties with very low occurrence of errors.
Cook/cashier
Jerry's Subs and Pizza
03.2001 - 08.2003
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
Education
GED - Various Subjects
Thomas Stone High School
Waldorf, MD04.2001
Skills
Worked long hours daily 10-12 hour days
Maintained safety at construction sites, including highways and residential areas Worked in all weather conditions from great to terrible
Followed all rules from my employer, the county inspectors
Switched regularly from laborer to Flagger depending on where I was needed at the time
Interests
Helping Others
Cleaning
Comedy
Cooking
Working with all types of animals
Timeline
Sandwich Artist
SUBWAY®Restaurants
01.2022 - 01.2023
Delivery Driver
DoorDash
08.2019 - 11.2025
Server
Olive Garden Restaurant
01.2003 - 09.2023
Cook/cashier
Jerry's Subs and Pizza
03.2001 - 08.2003
Asphalt Laborer/Flagger
M Luis Construction
Cashier
711
GED - Various Subjects
Thomas Stone High School