Managed Texas Tech Athletics accounts and key corporate clients, driving sales and repeat business while ensuring smooth event execution through Salesforce.
Coordinated an average of 12-25 events per month, aligning client needs with offerings for seamless execution.
Customized event experiences, including menus and services, to meet client specifications and ensure client satisfaction.
Lead Generation Intern
MD Management
05.2024 - 08.2024
Enhanced CRM management through Pipedrive to track client interactions, refine sales forecasting, and optimize engagement in the wound care sector.
Initiated 1,500+ cold calls and follow-ups, expanding MD Management’s customer base nationwide.
Conducted market research and analysis to inform sales strategies and product development, working remotely to support business growth.
HR Coordinator
Life Time Fitness
05.2021 - 08.2021
Supported HR processes, including candidate screening, interviews, and onboarding to meet staffing needs through Workday.
Updated job postings, issued offer letters, and processed new hire paperwork for the seasonal workforce.
Managed payroll for a $30,000/month department, ensuring timely and accurate processing.
Sales Coordinator
Life Time Fitness
05.2018 - 08.2020
Managed customer support processes, including onboarding, inquiries, and data management, to enhance the customer experience and ensure timely resolution of issues.
Collaborated with sales teams to address customer needs and provide efficient support, aligning service functions with organizational goals.
Supported the development and implementation of customer support strategies by optimizing team performance and facilitating cross-department communication to enhance overall service delivery.