Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Paz

Sacramento,USA

Summary

An Agent Support Representaive with extensive experience at HealthSherpa, excelling in enrollment platform support and customer account management. Proven ability to resolve complex issues and enhance client satisfaction through effective communication and problem-solving skills. Adept at managing high-volume interactions while maintaining meticulous attention to detail and organizational excellence.

Overview

16
16
years of professional experience

Work History

Agent Support Tier 3

HealthSherpa
Sacramento, CA
09.2018 - Current
  • Facilitated navigation and troubleshooting of web-based enrollment platform for health insurance agents.
  • Managed high volume of chats, calls, and emails to address inquiries efficiently.
  • Assisted clients in navigating health insurance options and enrollment processes.
  • Maintaining accurate records of all customer interactions, process customer accounts and file documents.

Clinical Coordinator

Envision Rx
El Dorado Hills, CA
09.2014 - 07.2017
  • Demonstrated proficiency in Medicare Part D and commercial prescription accounts.
  • Utilized multi-platform software to assist patients, doctors, and pharmacies daily.
  • Created and faxed prior authorizations for medical offices efficiently.
  • Coordinated patient care activities across multidisciplinary teams and healthcare providers.
  • Facilitated communication between patients, providers, and pharmacy services for seamless care delivery.

Customer Service Representative

Answernet
Fair Oaks, CA
11.2012 - 11.2014
  • Handled high volume of inbound calls efficiently.
  • Managed navigation through various accounts to access relevant information.
  • Recorded messages promptly to ensure effective communication.
  • Conducted follow-up calls to ensure customer satisfaction levels.

Customer Service Representative

Freedom Financial
Sacramento, CA
06.2009 - 11.2010
  • Processed client applications efficiently while handling a high volume of calls.
  • Utilized Adobe Pro to enhance document management and processing.
  • Managed customer accounts and updated information accurately.
  • Utilized CRM software to track customer interactions effectively.
  • Conducted follow-up calls to ensure customer satisfaction levels.

Education

High School Diploma -

Martin Luther King High
Davis, CA
06-2004

Skills

  • Enrollment platform support
  • Medicare processes
  • ACA Processes
  • Customer account management
  • Communication coordination
  • Multi-platform software
  • Customer relationship management
  • Problem solving
  • Information retrieval
  • High-volume communication
  • Attention to detail
  • Time management
  • Follow-up procedures
  • Conflict resolution
  • Customer complaint resolution
  • Organizational skills

References

References available upon request.

Timeline

Agent Support Tier 3

HealthSherpa
09.2018 - Current

Clinical Coordinator

Envision Rx
09.2014 - 07.2017

Customer Service Representative

Answernet
11.2012 - 11.2014

Customer Service Representative

Freedom Financial
06.2009 - 11.2010

High School Diploma -

Martin Luther King High

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