MICHAEL PEARL
Comstock Park
Summary
Service management professional, with a strong customer service focus and proven success at Northtown Motor Homes. Skilled in service planning and schedule coordination, I enhanced customer satisfaction and loyalty through effective problem resolution. Adept at staff training, I fostered a high-performing team, ensuring timely and quality service delivery. Recognized for commitment to high standards and delivering impactful results. Adept at overseeing service operations, improving customer satisfaction, and leading teams to achieve goals. Known for flexibility and reliability in dynamic environments. Key skills include conflict resolution, team leadership, and operational efficiency.
Overview
24
24
years of professional experience
Work History
Assistant Service Manager
Northtown Motor Homes
01.2022 - 10.2024
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Warranty Administrator
Fun N Sun RV
04.2019 - 12.2021
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
Assistant General Manager
Al's Trailer Mart
07.2000 - 04.2019
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Maintain parts inventory retail and warranty.
- Sales of new and used RV's.
- Service advise for Rv repairs
- Rv Technician.
Education
High School Diploma -
Northview High School
Grand Rapids, MISkills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
Timeline
Assistant Service Manager
Northtown Motor Homes
01.2022 - 10.2024
Warranty Administrator
Fun N Sun RV
04.2019 - 12.2021
Assistant General Manager
Al's Trailer Mart
07.2000 - 04.2019
High School Diploma -
Northview High School
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